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Anonymous's avatar
Anonymous
10 years ago

Unlawfully Banned from SW:TOR

I got banned for something I didn't do in Star Wars The Old Republic.

It uses a different email address from my origins account but nonetheless it is the same user ID. 

I sent the dispute a few days ago and I have received no reply.

Exactly how am I supposed to get the ban lifted if I'm from another country that can't call internationally and the support tea / dispute team doesn't help?

Edit: Issue has been resolved. They did an investigation and confirmed I am innocent. 

9 Replies

  • @Sian-san

    I believe phoning wont help at this stage , the accountdisputes email address is the way forward, i'm afraid you will have to wait until they respond.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Do I send one email or do I send multiple, just in case?

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @Sian-san

    I would leave it at one for moment, ticket time at present is also extended out , I know you want to get back in game , but I would limit contact maybe an email a week if it comes to it.

    Sorry cant offer more recommendations

    If you do need to phone I would use skype , seems set to the us and adding contact as per here dials for free

  • Anonymous's avatar
    Anonymous
    10 years ago

    I think the support team gave me the number to the US. 

    Luckily I have written it down and they recommend I use it for Skype. Sadly, I don't have the money atm to pay for credit for international calls. 

    Also, I might use your suggestion to mail them every week once the first fortnight is up.

  • The USA number for SWTOR is free on Skype unless they changed it relative recently - I've often enough used it myself.

    Edit: Late edit - the words 'on Skype' make all the difference in the world.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I'm not sure if it is free myself. But I don't want to risk it and pay a massive phone bill.

  • @Sian-san My mistake just noticed I missed to type something - the US number for SWTOR should be free on Skype. Of course not with the standard phone.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Thank you very much for this information. 

    I called the support team on Skype and it is indeed free.

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