Accidentally bought Daily 3200 pack
Hi All As the title says, I went to open a Bronzium pack to complete the daily task but without realising I accidentally bought the daily 3200 crystal pack 😩...I wouldn't have mind if the deal had ...
Forum Discussion
Hi All,
Just a quick update on this.
EA support agreed to refund half the amount of crystals spent, as hibnit32 similar experience, it had taken 3-4 weeks to sort it, as it was passed (with my experience) between 4-5 different agents. In the end, I think a senior agent, took ownership of the ticket and dealt with the refund promptly to get the ticket closed.
With my experience, I think it really depends on who you get. I had an agent who agreed to refund, and then another agent was assigned to the ticket, requesting for the same information. My response was to the point, I provided the info (again) and made it clear it's already been given and I asked to just refund the amount, as it was already agreed by the previous agent. Then, another agent was assigned, they apologised for the inconvenience, refunded the amount and closed the ticket.
So, if anyone does go through this, just be patient haha
