Account blocked for unknown reason.

hello. My account was blocked for a reason unknown to me, I have been playing this game for many years, and one day when I go in the evening to complete daily tasks, I see a message about blocking my account, there was no limit to my surprise, I immediately started contacting all support services, but this did not work, I wrote to four developers on the forum, but they have been silent for several days, the guild does not understand what happened, please help me with this problem. my nickname in the game is destroyer and the ally code is 269-384-523