Greetings everyone.So my kid's account was linked to Facebook only, and my main account to Google Play only.After the latest update, kid's account was not working, so I did the dumbest thing one could possibly do: I loaded kid's profile (from Facebook) on top of my main account (even typed DELETE when prompted, believing my account would be deleted from my phone only, thus unknowing that it would actually overwrite my game progress from Google Play). :s Long story short, my main account is now what I call a "ghost ship" (I can see it still exists in the game, but can't find a way to log into it). To make things even worse, I never wrote down the Player ID (I only have the ally code).I've been trying EA Help (in-game support) for the past few days, whithout any luck. Either the advisors don't really understand my issue and point me towards an online FAQ (as if I could fix the problem myself), or they say my main account is already linked to my Google Play profile (when it obviously isn't). By the way, yes I have logged off and tried playing as a Guest, but still I get the same (wrong) account.It's really hard to let go of an account that I've invested so much in the past years. What if it was a bank account? "Oh, the money is still there, but sorry sir you cannot access it."If anyone has any advice on how to get back my old lost account, I'd be very happy to hear it.

Sadly Google Play can't do anything, imagine every single people who delete his game content by mistake, how many different games there is. What Google provides is merely a way to save your game data through the account with the game servers. The only person who can transfer or restore the data if it is not fully erased in this case is capital games. So i hope capital games helps you.

I am very happy to inform that EA Support successfully restored my access to the lost account.It was not easy! Two weeks exchanging messages through the in-game help chat. Here's the feedback I sent them:"I had to exchange messages with too many different advisors, until I found one that understood the problem and gave a solution. It felt like most advisors didn't read my previous messages, and presented instructions that didn't apply to my issue. I had to explain the same thing over and over again, for more than a week. I was almost losing hope, to be honest. I am very thankful though, since I got back access to my once lost account. My suggestion is to have the more complex tickets escalated to higher instances faster, instead of re-starting all the basic questions and having the customers repeat themselves in an exhausting experience."Things I learned:1) Write down your Player ID! (And don't share it with anyone else). Support will give you a very hard time if you don't have the Player ID. It's understandable, after all, how can you prove that the account is in fact yours?2) Be very careful before linking your device to a different account. When the game prompts you to type "DELETE", the new account will over-write your Google Play data, so you'll lose access to the previous account (unless you have it linked to some other Google account -- see the next info).3) You can actually have the same game profile linked to two different Google accounts. One of the advisors had told me to create a brand new swgoh profile and inform its Player ID (they would supposedly transfer the game progress of the old account to the new Player ID, they even warned me that the new profile would be completely erased/over-written with the contents of the old account). To be extra careful, I linked the new (disposable) swgoh profile to two different Google accounts (using Facebook to make the second link). In the end, they restored the old account's link to Google (instead of transferring the progress to the new Player ID), so I ended up with both swgoh profiles working (nothing got lost, not even the brand new "disposable" account).I hope this might help someone facing the same problem. It was a long run, but with a happy ending. Thanks to everyone that showed interest in helping. MTFBWY

Is your original account connected to EA Connect?Can you login to the webstore with that EA Connect? If so we might be able to recover from this

The problem is that with the delete function you deleted your account info from play store. The only way would be to get in touch with Google play support and see if they have backups or a way to link your account back to Google Play but I am sorry to say, I don't think they will be able to help you. But you can at least try. Good luck!

If you have a swgoh gg account, then you can get your player id from there. You will find it in settings.

Account overwritten in Google Play (how to recover)

Nihil0x
Seasoned Newcomer
3 years ago
Sadly Google Play can't do anything, imagine every single people who delete his game content by mistake, how many different games there is. What Google provides is merely a way to save your game data through the account with the game servers. The only person who can transfer or restore the data if it is not fully erased in this case is capital games. So i hope capital games helps you.
121fb553f30f76b
3 years ago
I am very happy to inform that EA Support successfully restored my access to the lost account.

It was not easy! Two weeks exchanging messages through the in-game help chat. Here's the feedback I sent them:

"I had to exchange messages with too many different advisors, until I found one that understood the problem and gave a solution. It felt like most advisors didn't read my previous messages, and presented instructions that didn't apply to my issue. I had to explain the same thing over and over again, for more than a week. I was almost losing hope, to be honest. I am very thankful though, since I got back access to my once lost account. My suggestion is to have the more complex tickets escalated to higher instances faster, instead of re-starting all the basic questions and having the customers repeat themselves in an exhausting experience."

Things I learned:

1) Write down your Player ID! (And don't share it with anyone else). Support will give you a very hard time if you don't have the Player ID. It's understandable, after all, how can you prove that the account is in fact yours?

2) Be very careful before linking your device to a different account. When the game prompts you to type "DELETE", the new account will over-write your Google Play data, so you'll lose access to the previous account (unless you have it linked to some other Google account -- see the next info).

3) You can actually have the same game profile linked to two different Google accounts. One of the advisors had told me to create a brand new swgoh profile and inform its Player ID (they would supposedly transfer the game progress of the old account to the new Player ID, they even warned me that the new profile would be completely erased/over-written with the contents of the old account). To be extra careful, I linked the new (disposable) swgoh profile to two different Google accounts (using Facebook to make the second link). In the end, they restored the old account's link to Google (instead of transferring the progress to the new Player ID), so I ended up with both swgoh profiles working (nothing got lost, not even the brand new "disposable" account).

I hope this might help someone facing the same problem. It was a long run, but with a happy ending. Thanks to everyone that showed interest in helping. MTFBWY
Barbarossa5
New Traveler
2 years ago
Is your original account connected to EA Connect?

Can you login to the webstore with that EA Connect? If so we might be able to recover from this
St4rlace
3 years ago
The problem is that with the delete function you deleted your account info from play store. The only way would be to get in touch with Google play support and see if they have backups or a way to link your account back to Google Play but I am sorry to say, I don't think they will be able to help you. But you can at least try.
Good luck!
iosvandroid
3 years ago
If you have a swgoh gg account, then you can get your player id from there. You will find it in settings.
121fb553f30f76b
3 years ago
"Notworking;c-2382815" wrote:
If you have a swgoh gg account, then you can get your player id from there. You will find it in settings.

This is a great tip, thanks for posting. In fact I do have a swgoh.gg account, but I never enabled the sync option, which means I never inserted my Player ID.
121fb553f30f76b
3 years ago
"Lumiya;c-2382710" wrote:
The problem is that with the delete function you deleted your account info from play store. The only way would be to get in touch with Google play support and see if they have backups or a way to link your account back to Google Play but I am sorry to say, I don't think they will be able to help you. But you can at least try.
Good luck!

Thank you for your suggestion. I contacted Google Play support. Their answer was "It seems like your issue is related to the app itself. The best way to resolve your issue is to contact the app developer directly."
St4rlace
3 years ago
"macflav;c-2382832" wrote:
"Lumiya;c-2382710" wrote:
The problem is that with the delete function you deleted your account info from play store. The only way would be to get in touch with Google play support and see if they have backups or a way to link your account back to Google Play but I am sorry to say, I don't think they will be able to help you. But you can at least try.
Good luck!

Thank you for your suggestion. I contacted Google Play support. Their answer was "It seems like your issue is related to the app itself. The best way to resolve your issue is to contact the app developer directly."

Yeah unfortunately they always say this. There were people who had similar problems and got the same response. But CG can do nothing to link your account back to Google play, because they can not access their databases etc. It's a totally different company.
avsfsapo
3 years ago
"Lumiya;c-2382863" wrote:
Yeah unfortunately they always say this. There were people who had similar problems and got the same response. But CG can do nothing to link your account back to Google play, because they can not access their databases etc. It's a totally different company.

I dont think they are wrong. Google Play account is still there...what was deleted was info INSIDE THE GAME ACCOUNT tha connected it to a specific GP account (at GAME login). It is SWOGH that connects to GP when it starts...so the missing (deleted?) info should be the SWOGH account,
I think now there is a SWOGH account with an EMPTY google link information.
crzydroid
Retired Hero
3 years ago
Is the DELETE function available on Android now? I thought that was an Apple only thing.