Banned for no reason
So last night my account was banned for no reason and I've been trying all day to get ahold of someone to fix this situation but I've had zero luck, does anyone know how I can go about and get this fi...
Forum Discussion
No.. it should actually be quite easy to set up a system that would automatically kick out an email to the banned parties' registered EA email address, providing both the reason for ban and a route for appeal.
And it should also be fairly straightforward to ignore/dismiss fraudulent appeal attempts, when there's conclusive evidence of cheating or breaking ToS that led to the ban.
But how does one contact CG directly? From what I've seen, the only options provided for contacting CG are EA's "non-help" and these forums. And in both cases, I can't say that I've ever seen any evidence of CG communicating directly with the player base, 99.9999+% of the time. Communication with CG is a one-way affair.
The lack of good faith efforts to communicate with the player base is a major issue that needs to be addressed…
…AND anyone whose account was wrongfully banned, should be made reasonably whole.
And it should also be fairly straightforward to ignore/dismiss fraudulent appeal attempts, when there's conclusive evidence of cheating or breaking ToS that led to the ban.
But how does one contact CG directly? From what I've seen, the only options provided for contacting CG are EA's "non-help" and these forums. And in both cases, I can't say that I've ever seen any evidence of CG communicating directly with the player base, 99.9999+% of the time. Communication with CG is a one-way affair.
The lack of good faith efforts to communicate with the player base is a major issue that needs to be addressed…
…AND anyone whose account was wrongfully banned, should be made reasonably whole.
"Ultra;c-2404039" wrote:"cboath7;c-2404038" wrote:"Ultra;c-2403943" wrote:"GegeGerard24;c-2403942" wrote:"Ultra;c-2403934" wrote:
I disagree
I've seen many people challenge their bans knowing they were hacking the game
It would just clog up and waste time that could be spent investigating and banning other players
Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.
ok but if everyone appeals it doesn't change the fact it clogs up time that could be spent on banning other cheaters
Does it though? People here in these threads debunk claims in minutes, sometimes seconds. And you said yourself that accounts are accidentally banned. So, you're just supposed to wait on posting a message and hoping to get it through the system which means the guy could miss 3 - 4 days, maybe more, maybe less. Could less several hard to gain spots in arena's, etc, lose tons of mats and what do they do? 'Sorry about that bud, we'll turn it back on'?
If you have the evidence the ban the account, you have the extra 30 seconds to cut/paste the info in the ban email and explain why. Not doing that is sort of the equivalent of what happened to Cassian in his show.
Sure, i wager 9/10 ban's are legit, maybe 99/100. Doesn't give them the right to hammer the 1/100 and tell them the sucks to be you, does it?
CG tells you the exact reason when you reach out to them in a Private Message, at least that's what I've heard
That's the approach they have taken, for whatever reason
Maybe it is difficult for CG to send a customized message to each individual idk
