Banned for no reason

Yes that's my account, is it bad to have an account on swgoh.gg? I don't know the first thing about hacking?

I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

"Ultra;c-2403797" wrote:

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

I have a contact at CG that I can escalate this issue too, but he's not online today

Ping me on Monday as a reminder

Thank you, I really appreciate it

"Ontouralldaynz;c-2403800" wrote:

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

Standard operation from people who wont and can't help you. I've had an ingame issue for a year or so now, I've provided screen shots, each day or each week its a bunch of dead end responses then "have you tried the forum" yeah I have and I don't see why anyone on a public forum would top up my account with items I bought I never got.


I'm not surprised they sent you here, none of the people that ever respond on the ingame answer anything, use real names and when they don't know what to do, they end the chat. I hope your figure out why your account was banned, my got banned last year for no apparent reason either for a week, never used any cheat codes (wouldn't even know how) and at the most I've spent a total of $10 USD on the game in 6 years of playing it.

what’s your ally code of the banned account

what’s your current ally code ( i assume you still play the game under a new account since you are still here a year later)

"12thParsec;c-2403821" wrote:
Did you buy the account?

No, I've been playing it everyday for the last 4 years, and I'm so close to getting Lord Vader.

you never know if hard booting might work or not — don’t see the issue with that request / suggestion

Wow.. if that’s what happened that really sucks… I hope Ultra is able to help you get it resolved… MTFBWY

"Ontouralldaynz;c-2403855" wrote:


My account has never changed, I got some random email saying my account was banned, I attempted to reply to it, it went nowhere, I was still able to play the game so I have no actual idea what was up, I week later the person why ran out guild blew it up, another user I had a private chat with said the guild leader went nuts and reported everyone.

"cboath7;c-2403915" wrote:

"DarjeloSalas;c-2403806" wrote:

"Ultra;c-2403803" wrote:

"Ontouralldaynz;c-2403800" wrote:

"TheFilthyJedi;c-2403795" wrote:
I've never had any issues with the game, I don't converse with anyone through the chat. I don't understand what I did wrong, I've called the EA helpline but they just sent me here, I've messaged EA help on twitter and I got no reply from them.

Standard operation from people who wont and can't help you. I've had an ingame issue for a year or so now, I've provided screen shots, each day or each week its a bunch of dead end responses then "have you tried the forum" yeah I have and I don't see why anyone on a public forum would top up my account with items I bought I never got.


I'm not surprised they sent you here, none of the people that ever respond on the ingame answer anything, use real names and when they don't know what to do, they end the chat. I hope your figure out why your account was banned, my got banned last year for no apparent reason either for a week, never used any cheat codes (wouldn't even know how) and at the most I've spent a total of $10 USD on the game in 6 years of playing it.

what’s your ally code of the banned account

what’s your current ally code ( i assume you still play the game under a new account since you are still here a year later)

https://swgoh.gg/p/721861994/

Said he was banned for a week, so it will still be this account.

I would think if you ban someone even for a day, that standard procedure would be to inform them they were banned, tell them why, and give them an address or something where they can challenge it if they want to. Just banning them and saying squat is a pretty poor way of handling it.

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

"GegeGerard24;c-2403942" wrote:

"Ultra;c-2403934" wrote:

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.

ok but if everyone appeals it doesn't change the fact it clogs up time that could be spent on banning other cheaters

"Ultra;c-2403943" wrote:

"GegeGerard24;c-2403942" wrote:

"Ultra;c-2403934" wrote:

I disagree

I've seen many people challenge their bans knowing they were hacking the game

It would just clog up and waste time that could be spent investigating and banning other players

Many peoples plead unguilty even though they know they have committed a crime and the proofs are clearly overwhelming.
It doesn't mean that they are denied right away of their sessions in front of the court of justice.

ok but if everyone appeals it doesn't change the fact it clogs up time that could be spent on banning other cheaters

It might clog things up a little if there was a remit to address, but if the reason they were banned was in the message, at least they'd know how they were busted so they (ideally) wouldn't claim ignorance