Carbanti simulator

No, it's not. No one must go out of the game to find BASIC information just because your game design team is bad. Inside the game, you cannot find information about which characters are from journeys, events, which team you must farm to get them, which ones you will find only in certain raids. There's no information about the meta arena.
If you want people planing give them the BASIC information and let the people find information about the best teams for raids or how to increases their damage. It's the kind of information you must find out of the game.

Please tell me what basic information is not available. Where to find Raven is not basic information.

The best time for raids, is a personal/guild choice, you cant tell someone that.

How to increase your damage, they added some additional introductions to mods. Anything beyond that is increasing the gear of your toons and theory crafting, no game is going to tell you the mechanics to beat something easier, that what players have to figure out. Again inviting player to expand to the more social side of the game and interact with the community.

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No it's not easier, is the same difficulty and the same lack of information, but 3 years ago you had nothing else to do instead of go for CLS. I'm not even sure if CLS was there at the start.
Again, everybody can download the game, the way you talk looks like everybody know exactly what they should do OR everybody has a friend to give them all the tips, OR before the guy download the game he will first watch a bunch of videos on YouTube.

It absolutely is easier, you can road map several events and legendary toons with many overlapping toons. When we started many of us needed to gear Eeth Koth to get GMY, he has warmed the bench ever since then. CLS wasn't around 3 years ago. I can understand it's hard for a player that wasn't here to understand but there is more places to get gear, credits, training droids, and ability mats. All of that coupled with access to more useful toons has really opened doors that you may have not realized were closed for many players for 1-2 years.

No many players dont know what to do and they have to find a starting point, that is why the starter guilds were put in place to start easing people into things. Whether or not this is working is up for debate. There is much more to the community than the forum, I think your would be surprised by the number of people who are on discord, FB, reddit, and yes the forum. All of that together with guilds creates a great web of information that players have access to.

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But wait, I think Kyno and crzydroid think the game is friendly and very helpful by giving clues about the meta or some directions where the new players must start.

We are both full time players and volunteer mods, not part of the dev team. We communicate with them to help get information out as best we can and use our knowledge to help the player base and direct them to where to get answers.

No game gives you information about the META, that is the player base.