Forum Discussion

sjthomas11's avatar
sjthomas11
7 years ago

Chat Age Restriction

For CG's kind consideration, if you are deploying a fix for time zones could you please also consider a fix for the users who accidentally went through the tutorial process and ended up with the age restriction and are not able to fully utilize the features of Guild Chat. I understand and support security and safety for all users but there are some who had gone through the tutorial process and didn't understand the ramifications of the age slider would have on guild chat features.

I enjoy the game but I do not want to reset my phone and lose pictures and texts just to get guild chat enabled. Thanks.
  • Degs29's avatar
    Degs29
    7 years ago
    Not being able to chat with minors is a huge issue for guilds. If CG isn't going to allow chat for minors, then it'd be highly useful if we could distinguish between those who can use chat and those who can't.
  • sjthomas11's avatar
    sjthomas11
    7 years ago
    "jkray622;c-1549955" wrote:
    Try contacting customer support?


    I have and at the time there was no solution, but then neither was there a solution for time zone fixes. CG is very well intentioned here and the fix for iOS is documented...you have to erase your device and start from scratch and then link up your Game Center account. My only point is if they are considering one time fixes for time zone if they would consider this as well.

    My guild uses Discord but there are good updates coming for in-game communication that I won't be able to take advantage of if they don't consider this as a fix.
  • cpbattman37's avatar
    cpbattman37
    7 years ago
    Has anyone from CG ever responded to or addressed being able to change a restricted account? I, like many others, signed up not realizing that that I needed to set my age correctly from the outset. Can't be made an officer in my guild, see chat, etc...
    EA Help and Customer support are literally no help.
  • Neudawg's avatar
    Neudawg
    6 years ago
    PhoenixRed11 is that why you haven’t been able to respond to CapNAmerica and me (Carnin Hase) in chat? I could see your messages, but I don’t think you can see ours. Maybe find me on Discord: Neudawg#0451.
  • gamervader3298's avatar
    gamervader3298
    4 years ago
    Look at all the people with the name mol Eliza like me. With a minor account, they give a name you can’t change. In the this case, mol eliza

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