Communication commitment

"Kyno;c-1568548" wrote:
They are communicating better, and as they stated it's not going to happen over night.

They will not be able to discuss every topic right off the bat and the new CM is only on the job for 3 weeks now (maybe 4).

They extend an opportunity for direct and structured feedback about the Sith raid, but that's not good enough? May I ask why?

They explained why they were going to delay the rewards rework.

They almost never tease marquee events other than a few days of maybe a kit release, they didnt this time, why is that an issue? When does knowing a kit and seeing game changers videos change anything about the game? Also a key not here would be that in the "improved communication" post you are referencing and trying to say they are lying about, it doesnt mention "teasers", but that's a side note.

They have also put out 2 road ahead posts in a shorter time frame than ever before.

There has been more communication than in the past on many levels, but because they didnt comment on the specific things you want, they are failing?

1. If after a month, he ain't up to speed now...
2. Please explain to the devs the internet works 24/7, with mobile devices you carry with you
3. You really can't count threads started, then abandoned, as "communication". That is talking TO us, not WITH us.
4. They have ALL the feedback they needed, 15 pages ago, on the Sith Raid. It's time to stop pouting and tell us what they're gonna do about it.
5. More doesn't equal better. We know the difference.
6. The Road Ahead is as elusive as their responses.

"YaeVizsla;c-1569723" wrote:
Two parts of communication are choosing your moment and choosing your venue.

"Immediately" and "in the middle of the most vitriolic available echo chamber" are not necessarily the wisest choices.

It will take months for the dust to settle on ships 2.0. A lot of the current discourse is reactionary outrage from those whose arena standings are somewhat worse due to the rebalancing, or the same assertion that comes out in response to literally every move they make that it's just money-grubbing, and there isn't really anything productive you can say to that.

Enfys got a very thorough response that she's working as intended. There is little in the current discourse asking for an answer that isn't addressed in the post I just linked. They may not be the answers folks want but they're quite thorough.

Marquee events don't require prior notification or preparation. You just have to show up. We don't need a calendar for them. Consider them happy surprises.

Enfy was a singular response if i am not mistaken, and the only reason it was made was so that people would continue to purchase.

The sith raid topic had a response giving a defined time that they would get back to the community. That time has nearly doubled.

The ships were a money grab, i think thats very, very clear. The Genosians.... really. Either way at least acknowledge your community.

Marquees do not require prior communication. But they used to have a build up with creative forum posts and teaser videos. All gone. Showing a reduction in community engagement.

If your CM needs 4 weeks to learn how to post on a message board he is in charge of, i again question CG's interview and selection process. I get it, the labor pool is rough right now but yeesh.

Let me give an example. You can get free cable via an antenna, or choose to pay for premium cable. You buy cable because you want HBO. Game of thrones is the greatest thing ever. Heck you even have a Dire wolf because you love the show. The cable company decides that they arent such a fan of Thrones. As a matter of fact they think you would like Sesame Street a lot more. So they change your package. You think, hey, i paid for HBO, I even bought a Dire Wolf. When complaining you get no response. You write letters, use twitter, make calls, nothing. No response. As a paying customer do they not have some obligation to address your concerns? If your answer is No, then I ask why would anyone remain a customer. If yes then I submit that CG is woefully failing in the addressing of their customers concerns on a biblical level.

A CUSTOMER should not have to wait weeks for a response from the company providing a service that changed the core of that service. Period.

I keep an eye on Crumb's replies, on his profile screen. There haven't been any threads or replies, short of a small notification about a specific lag issue, for almost a week now. I thought a newly hired CM would have a bit of a forum presence. I thought his job would be to look through the threads and posts, and bridge the gap between the developers and the players who are avid enough to frequent this forum.

When he asks, on behalf of EACG, for feedback about the raid, and then completely ignores it, I get frustrated. "Your opinion matters to us! Just write what you think and put the note in this barrel. We might look at it in a month or two."

My expectations? To have a reply once in awhile, feedback for our feedback, which of our praises or complaints might be validated and which might have other explanations that we need to accept. What can we expect will be done about this community's issues with (atm) the STR and Ships? We are assured that something is being done, but what direction might this take? Is it based on the barrel of suggestions? Shouldn't someone be filtering through these and establishing a dialogue, even directing the conversation toward something productive, rather than just taking all the raw data?

Why promise to improve communications? Why hire a new CM, why go through all this, only to not follow up? SWGOH surely doesn't need any of these things to be successful, but why inflame the forum community by promising a bunch of stuff and pulling a Kaiser Soze?

If you look for conspiracies and ulterior motives, you'll find them, whether they're there or not.

Really. You must have missed the patents filed by EA on the software designed to maximize spending. It used a means of adjusting drop rates and matchmaking to frustrate players. the basic idea was that if paired against an unbeatable opponent during the development stages they would spend in order to feel as if they could compete. Not RNG, but a willful ploy to frusrate players and drive spending. Its been posted on the forums a couple of times.

I am sure they had the best of intentions though....

They seem to think bursts of communication followed by long droughts is better than continuous communication

"Kyno;c-1568548" wrote:
They are communicating better, and as they stated it's not going to happen over night.

They will not be able to discuss every topic right off the bat and the new CM is only on the job for 3 weeks now (maybe 4).

They extend an opportunity for direct and structured feedback about the Sith raid, but that's not good enough? May I ask why?

They explained why they were going to delay the rewards rework.

They almost never tease marquee events other than a few days of maybe a kit release, they didnt this time, why is that an issue? When does knowing a kit and seeing game changers videos change anything about the game? Also a key not here would be that in the "improved communication" post you are referencing and trying to say they are lying about, it doesnt mention "teasers", but that's a side note.

They have also put out 2 road ahead posts in a shorter time frame than ever before.

There has been more communication than in the past on many levels, but because they didnt comment on the specific things you want, they are failing?

Ladies and gentlemen, Sarah Huckabee Sanders!

Based solely on the number of people in my guild leaving because the game as become a drag, yeah, I do have a big problem with how the games being handled.
That being said, Kyno's not even being paid for this, he's no different then any of us on here, no need gather the soldiers and charge. And not being paid, he's still the best unofficial community manager we've had

"Rebmes;c-1569776" wrote:
I thought a newly hired CM would have a bit of a forum presence. I thought his job would be to look through the threads and posts, and bridge the gap between the developers and the players who are avid enough to frequent this forum.

This right here.

As far as the "he's only been on the job 3 or 4 weeks thing" that doesn't make much sense to me. If you need a month to get acclimated, that's fine, but maybe don't post until you're ready to do so on a regular basis.

Well , yes, communication greatly increased. We got so many new information like on ships 2.0 before they were released...