Forum Discussion

valhalladodge's avatar
valhalladodge
Seasoned Novice
2 hours ago

Completely useless EA Help

Hi, I recently had to contact EA Help for a lightspeed bundle that I did not receive. Since days I am in a daily loop of the completely useless customer support asking me for an iTunes order record that does not exist since I ordered via Paypal in the webstore. Whatever I tell them, they completely ignore. But the paypal order with the transaction number they dont give a **bleep** about. Does somebody know a different way of approaching the customer support, so they actually take a look at this case instead of every day some other customer support user asking the same question?

1 Reply

  • 6re6zw1dmebr's avatar
    6re6zw1dmebr
    Seasoned Rookie
    1 hour ago

    Had that same problem. After about 3 weeks of back and forth dealing with utterly useless support staff my ticket was closed with no resolution.  Your experience sounds identical to what I went through.  Finally had to dispute the charge with my bank to free up my money.

    Never did get my Cal Kestis bundle, won't ever buy another LSB after that fiasco.

Featured Places

Node avatar for SWGOH General Discussion

SWGOH General Discussion

Discuss and share your feedback on STAR WARS™: Galaxy of Heroes with fellow players.Latest Activity: 33 minutes ago
84,616 Posts