Seems there are a number of complaints of crashes during GL events. These can be frustrating when they are in TW/GAC/Arena but if you have spent a good amount of crystals to get the tickets required it can be more than frustrating.The standard line is:"sorry to hear that.Unfortunately, we can't refund the Light Side tickets used for the battle due to a game crash."I assume the same goes for the dark side too.Given that following their troubleshooting guide does nothing to help the situation when it happens and having followed their instructions to the letter only to have crashes happen mid battle why did they not provision the ability to refund tickets. Their offer of 200-500 crystals does not go anywhere near to compensating for the loss if you farm say 30 in a day. They should offer that on top of the amount that person used to farm the tickets.

It is most likely not offered due to the possibility of abuse. Battle doesnt go the way you want, force close the app, request return on the tickets, try again.

Also I've seen plenty of TW and GA complaints about this, but first time I've heard it for GL.

"TVF;c-2118212" wrote:Also I've seen plenty of TW and GA complaints about this, but first time I've heard it for GL. You mean like this one almost exactly the same time as I posted mine?Or this post in EA Answers:Crash during CinematicOr this person who posted on Reddit:Who had a crash on iOSThis is not limited to on device or OS this is an issue of the game.

Except there is no mechanism for compensating for it. Wasting days of refreshes to be shafted by a crash should not happen.

This is a problem that should be fixed asap. I lost 70 tickets when i was on the cusp of defeating Rey (ios crashed) that would have been 7/10 tokens for me. The bad thing is I spent $ on crystals for refreshes ect for days. If I cant be compensated for an error due to bad coding I will just become a growing member of the F2P population. Guess well see if there is a fix and if not not a huge deal just saved me hundreds of dollars per month. #Galactic Lives Matter

Crashes during GL events no provision for ticket refund

kello_511
5 years ago
"Kyno;c-2118552" wrote:
"Zhongwen1976;c-2118460" wrote:

Maybe not related, but get this at least 10 times a day. Whether I’m on wi-fi or LTE data.

That's a connection issue due to high traffic, while it could contribute, I dont think it would cause a device crash.

Does anyone want to launch a GoFundMe campaign to help cover the cost of upgrading the servers to be able to handle the traffic?
NyKynoe
5 years ago
"Lozsta;c-2118219" wrote:
"TVF;c-2118212" wrote:
Also I've seen plenty of TW and GA complaints about this, but first time I've heard it for GL.

You mean like this one almost exactly the same time as I posted mine?

Or this post in EA Answers:

Crash during Cinematic

Or this person who posted on Reddit:

Who had a crash on iOS

This is not limited to on device or OS this is an issue of the game.

Probably a combination of things, because at this point it doesnt seem to be wide spread.
NyKynoe
5 years ago
"Lozsta;c-2118223" wrote:
Except there is no mechanism for compensating for it. Wasting days of refreshes to be shafted by a crash should not happen.

Again, that is likely due to how the game operates and they are not going to open that up to abuse.

I understand it's a bad situation to be in, but there's not a simple solution.
NyKynoe
5 years ago
"TMO;c-2118372" wrote:
This is a problem that should be fixed asap. I lost 70 tickets when i was on the cusp of defeating Rey (ios crashed) that would have been 7/10 tokens for me. The bad thing is I spent $ on crystals for refreshes ect for days. If I cant be compensated for an error due to bad coding I will just become a growing member of the F2P population. Guess well see if there is a fix and if not not a huge deal just saved me hundreds of dollars per month. #Galactic Lives Matter

Bad coding?

What coding caused this, what was the exact issue that should be fixed?
793792b57e1f38e
5 years ago
"Kyno;c-2118375" wrote:
"TMO;c-2118372" wrote:
This is a problem that should be fixed asap. I lost 70 tickets when i was on the cusp of defeating Rey (ios crashed) that would have been 7/10 tokens for me. The bad thing is I spent $ on crystals for refreshes ect for days. If I cant be compensated for an error due to bad coding I will just become a growing member of the F2P population. Guess well see if there is a fix and if not not a huge deal just saved me hundreds of dollars per month. #Galactic Lives Matter

Bad coding?

What coding caused this, what was the exact issue that should be fixed?

I don't get paid as a software engineer from CG so that is their problem to fix. They can choose to fix it or frustrate players that spend money to pay there salaries. This is not an isolated incident and has happened to several players. Doesn't sting as much if I am F2P and loose something due to errors in the game but when you spend hundreds a month on anything you expect a level of service/commitment/stability. #Galactic Lives Matter
793792b57e1f38e
5 years ago
"Its_not_a_moon;c-2118381" wrote:
"TVF;c-2118212" wrote:
Also I've seen plenty of TW and GA complaints about this, but first time I've heard it for GL.

This is true, friend of mine just lost his GAC by 5 point, which he would have won if his game didn't crash, he is using iphone 11 pro max 64gb. Pretty annoying honestly, it's a rare glitch but has happened to me too in TB and TW so far

Also had it happen in TB for Wat shards a day or so ago but I am not spending $ on TB so it sucks but not soul crushing lol
793792b57e1f38e
5 years ago
"littleMAC77;c-2118388" wrote:
"TMO;c-2118382" wrote:
"Its_not_a_moon;c-2118381" wrote:
"TVF;c-2118212" wrote:
Also I've seen plenty of TW and GA complaints about this, but first time I've heard it for GL.

This is true, friend of mine just lost his GAC by 5 point, which he would have won if his game didn't crash, he is using iphone 11 pro max 64gb. Pretty annoying honestly, it's a rare glitch but has happened to me too in TB and TW so far

Also had it happen in TB for Wat shards a day or so ago but I am not spending $ on TB so it sucks but not soul crushing lol

So your game is crashing across multiple game modes, but it couldnt possibly be an issue on your side?

I get it sucks, and its extremely annoying when they happen, but crashes happen to everyone in all games.

Not on my side, has happened on 2 different devices both IOS. I have not one issue with any other app on either device And can’t even ever recall something crashing on the. It’s not constant crashes has happened only 2 maybe three times but it’s happening. Possibly IOS related but can’t be sure of that but is still a CG issue.
Futureburns
5 years ago

Maybe not related, but get this at least 10 times a day. Whether I’m on wi-fi or LTE data.
NyKynoe
5 years ago
"Zhongwen1976;c-2118460" wrote:

Maybe not related, but get this at least 10 times a day. Whether I’m on wi-fi or LTE data.

That's a connection issue due to high traffic, while it could contribute, I dont think it would cause a device crash.
hummer81
5 years ago
"Kyno;c-2118552" wrote:
"Zhongwen1976;c-2118460" wrote:

Maybe not related, but get this at least 10 times a day. Whether I’m on wi-fi or LTE data.

That's a connection issue due to high traffic, while it could contribute, I dont think it would cause a device crash.

Yet "check your connection" is one of the troublshooting guide points...