Solved
EA Help is an oxymoron.
I lost access to my main account, it got linked to a different one, no idea how. I asked EA Help if they could reconnect my old account to my old EA account ID. They asked for details of my accounts....
Finally, got my account back. A member of the lead team eventually got my case and sorted it within hours.
The problem is the first point of contact team. The bot chat was better. The communication was awful, They told me they'd deleted my account and it was irretrievable. Yet, Hans from the lead team retrieved it and reconnected it to my EA account in hours. Also, said I had asked them to delete it, but never did. If I wasn't a persistent **bleep** I probably would have given up and lost the progress and money invested in the game.
If EA read this, hire more people like Hans! Give Hans a raise while your are at it.
