Fix your game

Hey there. Sorry to hear about your frustrations with the game. Have you tried playing through the EA App on a PC? It's possible this is related to the device you're using so it would be good to see if it happens on another as well.

My whole guild is reporting 10-15 second freezes throughout the game. Mostly started in the Shipments stores, but today it seems to have started to freeze during game play

Yeah my personal device must be the cause of this widespread issue. Awesome logicking there guy. I play this game because it's a mobile game. If the devs break it so badly that it can no longer function properly on mobile platforms, I'm gone. And probably a huge chunk of the player base along with me. 

Same. The games been extremely broken since the last update. The stores don't work right, I had the app shut down entirely during an important tw battle the other day and cost me my Leia squad, and constant stutters and freezes during battles. A good 50% of my guild is reporting the same things. 

With all do respect and Im sorry, but its a mobile game and it should work on a mobile phone, android or iphone. And this freezing started after new update. Before everything...not everything (buttons missing during battle, animation not working and so on)... was working smooth enough. Now it is just kind of imposible to play. Thank you

Also seeing lag issues, especially in the store which means I'm less likely to spend crystals there.

Same problem on mobile with me and my guild. Not only does the game freeze in GAC it also occurs when buying from shipments, pulling bronzium packs, opening character collection. The mobile performance is... less than optimal and its saddening and aggravating to say the least. I get $88 million in profit (number 1 in 2024) can leave the wallet quite thin but seriously please get staff that can write code that dose not break the game. 

The point of trying a different device is to narrow down where the issue lies. If it works, that means it's possibly your device so we can focus on troubleshooting there. I wasn't saying you have to switch to a different device permanently.

100% This. Game has been the most laggy and least stable since I started basically when it came out. Playing on 2 different cell phones, not PC client.  Will answer that survey that was just put out.  I've lost multiple GAC matches now due to disappearing SEE, disappearing buttons, freezing Cere, GLAT etc. The game is almost unplayable right now, and when it costs you crystals and ranking in GAC, its extremely frustrating 

The problem is not my device.  The game is broken. Are you not seeing the other responses here of others experiencing the same issue?