Flight of the Falcon - Forums vs Support

I was told to post here.. having seen the multiple times that has been advised before with nothing other than being told to go to answers hq I don’t really see the point.. one day of extra refreshes, somewhere between 300 and 500 crystals cost. It can be seen by my purchase history for the last week or however long since it was announced as coming back.. I was 45 away on ig and 70 something on Xanadu, is how much I refreshed to get there..