This has been happening to me and a few to many guild mates and friends to be my “internet connection” now. It happened 5 times yesterday in TW and now once today in GAC. I prepare to go into a battle with my team, press on the button to start the fight and there is an infinite loading screen that never loads the match. However every time this happens it is considered an automatic loss.I would go on the support link in the game but it’s been on “you don’t have an internet connection” for 3 days now.Full clarification; every single other device in my house works 100% fine with no problem, every single other game is working on my device with no problem, my phone is only a couple of months old so it can’t be an age issue.So, stupid question. But is there a way to force the game past this loading screen or force the game to work? I’m clearly frustrated but no full well compensation is a non existent concept every time I’ve gone through support.Edit* talking with friends. Some Fleets and BAM teams are causing this issue to happen for some unknown reason. Include an image of my battle attempts

And AGAIN and again. So froze twice today in Conquest - lost 40 crystals, no stars since, according to the poor coding, there was not a battle. And in LS TB, taking R7 JMK w/R7 Shaak Ti, R5 CAT, R5 Ahsoka, R5 Bastila - and the freeze. MINIMUM points for our Guild - so now ALL 50 are getting penalized for the poor code. This after losing 70 tickets in Rey Tier V, GA, etc. battles. Pay a good database guy and research 'rollback.'

Happened to me once this TB and 5 or 6 times in the last DS TB. I said it before and I'll say it again. If this critical failure bug was causing players to auto victory any battle when it froze, CG would've had it fixed over the weekend and approved OT to take care of it.It's a low priority bug because it doesn't cost them money, it only hinders players from doing better and getting rewards, crystals, etc. and it still isn't listed in their dev tracker: https://trello.com/b/vgQhKHMf/swgoh-developer-tracker(Hey, it's a new fiscal quarter now, you can stop worrying about revenue for a few weeks.)

"Whatelse73;c-2385183" wrote:Happened to me once this TB and 5 or 6 times in the last DS TB. I said it before and I'll say it again. If this critical failure bug was causing players to auto victory any battle when it froze, CG would've had it fixed over the weekend and approved OT to take care of it.It's a low priority bug because it doesn't cost them money, it only hinders players from doing better and getting rewards, crystals, etc. and it still isn't listed in their dev tracker: https://trello.com/b/vgQhKHMf/swgoh-developer-tracker(Hey, it's a new fiscal quarter now, you can stop worrying about revenue for a few weeks.)Wow. That's awfully telling. We're clearly not much of a priority.

Many, many years ago I was in IT specializing in SQL databases. As above, @CG_SBCrumb, recommend CG hire a better database guy and research 'rollback.' I know CB uses audit tables or something similar, so to me, to figure out who is getting hurt by this game freeze is pretty simple: if there is 0 damage noted, either given or received, then one must discern that a proper and stable connection was not made.The most egregious effect of the poor coding is not just for the player but for the entire Guild: so up to 49 more players are being directly affected by not receiving benefit of the affected players' play. This could be the difference between winning or losing in TW or GAC - and if in GAC, then the player could end up dropping down a tier, which results in daily loss of crystals, which is critical to a player gearing-up and upgrading toons. And if in TW, not only is it crystals but also Brains, which are needed to take a toon to R9.@EA_Joz, someone - read the board, listen to those that have paid out >$1 BILLION on a game they will never own.

Mods closed the thread we were talking about this and say we have to go to anwersHQ.It's called "answers" and nobody says anything there. It's better to silence people instead of working on a solution

Game Freezes / Infinite loading screen glitch

Vexxos1848
3 years ago
Game is unplayable, freezes every 2nd fight. I've blown through more than a full set of conquest energy and lost half my roster in TB.
DaarthBrewer
Seasoned Novice
3 years ago
Really tiring, lost another crapquest attempt.
Rath_Tarr0
3 years ago
Oh well, at least it was Conquest rather than TB..
tvsfrink
3 years ago
I have a Galaxy S9 and have only had it happen twice since the update, fortunately both times just navigating outside the battle interface(s).

With that said it's quite obviously a widespread problem based on the volume of reports. I'm one of the lucky ones.

Who wants to buy my phone ;)
Whatelse73
New Veteran
3 years ago
"DarthSanttu;c-2385258" wrote:
I have read these comments about game frozen tb, tw, gac or gc. I play five differents accounts, and I haven’t experienced frozen screen while playing swgoh. So I wonder, is it operating system or device based problem? I use ipad or iphone. Is there any data, is this problem more common on android or ios?

It does seem like bluestacks and other emulators aren't having the same issue. CG doesn't like us using emulators and that seems to be the one platform it will work on. Ironic.
Whatelse73
New Veteran
3 years ago
"TVF;c-2385226" wrote:
"Whatelse73;c-2385217" wrote:
"Natetiffer;c-2385205" wrote:
I think it is happening to a lot of people, but as it is a bug, it needs reporting as a bug
Create a new one or tap Me Too
https://answers.ea.com/t5/Bug-Reports/Game-freezes-are-getting-worse-not-better-almost-unplayable-on/m-p/11859166#M61188

The forum IS a place to highlight that issues are not being resolved in a timely manner and that we as players are asking for additional support...

as @ObiDarthYoda said, Rollback should be an option but better regression testing is more efficient/effective

Ironically, the post you referenced is considered "solved!" which is what EA help keeps doing to these. It ain't solved until it stops happening to players. (one among many issues with Answers HQ)

I believe "solved" just means they have confirmed there is a bug that needs to be addressed, as opposed to something that needs more investigation to determine if there's an actual bug or just user error.

Well, in the post that they marked Solved, their comments say, "we are currently investigating this". But, I'm guessing even EA doesn't understand how answersHQ works, let alone us players.
tvsfrink
3 years ago
"Whatelse73;c-2385264" wrote:
"TVF;c-2385226" wrote:
"Whatelse73;c-2385217" wrote:
"Natetiffer;c-2385205" wrote:
I think it is happening to a lot of people, but as it is a bug, it needs reporting as a bug
Create a new one or tap Me Too
https://answers.ea.com/t5/Bug-Reports/Game-freezes-are-getting-worse-not-better-almost-unplayable-on/m-p/11859166#M61188

The forum IS a place to highlight that issues are not being resolved in a timely manner and that we as players are asking for additional support...

as @ObiDarthYoda said, Rollback should be an option but better regression testing is more efficient/effective

Ironically, the post you referenced is considered "solved!" which is what EA help keeps doing to these. It ain't solved until it stops happening to players. (one among many issues with Answers HQ)

I believe "solved" just means they have confirmed there is a bug that needs to be addressed, as opposed to something that needs more investigation to determine if there's an actual bug or just user error.

Well, in the post that they marked Solved, their comments say, "we are currently investigating this".

So they're investigating, like I expected. Thanks for the confirmation.
obidarthyoda
3 years ago
"PeachyPeachSWGOH;c-2385235" wrote:
I'm pretty sure nobody would want to rollback the database for this, if we understood the consequences of a database rollback.

Agreed though that the issue does have wider impact and cause more serious damage in TB and Conquest.

Rollback can be for just one 'transaction' - it's not for an entire database.
https://www.techopedia.com/definition/9229/rollback

JUST like banks, etc. do w/ATMs: if the connection is 'cut' in the middle of depositing or withdrawing money, then the transaction is not completed, and nothing is updated in the field(s).

And for EA/CG, who I assume are using mySQL, here ya' go:
The ROLLBACK operation undoes all the changes done by the current transaction i.e. If you invoke this statement, all the modifications are reverted until the last commit or the START TRANSACTION statement.
https://www.tutorialspoint.com/mysql/mysql_rollback.htm
Persimius
New Scout
3 years ago
"ObiDarthYoda;c-2385283" wrote:
"PeachyPeachSWGOH;c-2385235" wrote:
I'm pretty sure nobody would want to rollback the database for this, if we understood the consequences of a database rollback.

Agreed though that the issue does have wider impact and cause more serious damage in TB and Conquest.

Rollback can be for just one 'transaction' - it's not for an entire database.
https://www.techopedia.com/definition/9229/rollback

JUST like banks, etc. do w/ATMs: if the connection is 'cut' in the middle of depositing or withdrawing money, then the transaction is not completed, and nothing is updated in the field(s).

And for EA/CG, who I assume are using mySQL, here ya' go:
The ROLLBACK operation undoes all the changes done by the current transaction i.e. If you invoke this statement, all the modifications are reverted until the last commit or the START TRANSACTION statement.
https://www.tutorialspoint.com/mysql/mysql_rollback.htm

I don't think you really understand what you're saying. You don't even know that it's a database issue, which is honestly unlikely, since it seems to be related to memory usage based on device settings. If it were a database issue it would be much more widespread.

Also, at this point you can't just rollback. It's weeks of play time for hundreds of thousands of players.
M0st1yHarm1ess
New Spectator
3 years ago
"Phoenixeon;c-2385317" wrote:
How do you sure it's coding problem and not your device?
Just curious.

The endless battle loading issue did seem to start happening only after the latest title update.

The other one - crashing or freezing up while navigating between screens - is not new though.