Forum Discussion

Rising Newcomer

1 month ago

Get banned after beating Coliseum difficult 7

Good afternoon, I played in the Coliseum mode, passed the 7th difficulty, tried the 8th - I was kicked out of the game and they wrote that I was banned because of cheating in the Coliseum - but I did...

individual events

EA_Lanna

Community Manager

1 month ago

Hi Wedmak_FH,

We can't look into bans through the Forums. If you believe there's been a mix-up and the rules weren't broken, please follow the steps in this guide to pop in a ban appeal:

Cheating and Appeals Process

- EA_Lanna

Wedmak_FH
Rising Newcomer
1 month ago
Hi EA_Lanna ,
I did everything suggested in the article you linked, but more than 5 hours have passed and I haven't received any response.
Could you tell me when I should expect a response and what form it will take?
- EA_Lanna
  Community Manager
  1 month ago
  Heya Wedmak_FH,
  
  You won't get updates about the appeal. In the guide I shared, it calls this out to help set expectations:
  
  Appealing your ban does not mean you will be unbanned. You will not be informed on any decision we make...
  
  - EA_Lanna