I think everyone needs to know about this because it looks like its brought my 5 years on this game to an immediate halt.I purchased a 14.99$ pack and the store froze as I purchased it and crashed my game so I relog back into the game and click on restore purchases which has crashed my game again.So I investigate the purchase to see a 30.99$ charge to my account (yes I only authorised for 14.99) which this has happened before but the difference in the last two times it happened is it purchased a pack that existed. This time it apparently purchased a pack from 2021 which I cant receive because it doesn't currently exist.So my game is in a perpetual loop of them trying to finalize the transaction but can't simply because the item doesn't exist in the store. Which is crashing my game i cant even log in.I have spoken to EA support and got the typical "its not our problem speak to Google" response (its been a few days now and even delivering the exact cause of this bug they still didn't understand what was wrong)So now onto Google support who told me to clear my cache and restart the game... also struggling to realise the problem is on their end.They did tell me I had to wait the 1-4 business days to hear about the refund on the purchase which i received today.Which was denied. Apparently it was completely in their policy to charge my 2x what I authorised to spend and then not only give me nothing for it but completely make the game unplayable for me. When confronting support about the issue they simply put me in another perpetual loop "youll have to speak to the developers""Youll have to speak to Google support"So now what? I guess my 10.5m semi whale account has come to an end over 30$.And without my authorisation for the purchase this is theft.

oksome very dramatic words there calling a bug a theft

Try posting your issue to Answers HQ - they might help with the constant loop of game crash issue you have

"Ultra;c-2407754" wrote:oksome very dramatic words there calling a bug a theftMoney was removed from my account without my authorisation and refused to be returned.Search for a wordstealing/ˈstiːlɪŋ/See definitions in:"the action or offence of taking another person's property without permission or legal right and without intending to return it; theft."

"Badger_made_me_do_it;c-2407755" wrote:Even more reasons to use the online web store over google play, 2 day refundnpolicy from EA vs hassle of dealing with google bots trying to get a refund.All jokes aside take a deep breath and relax man, they will refund the money to you its an obvious bug not a scamI dont even care about the money mate I just want to be able to log into my account.

"Badger_made_me_do_it;c-2407761" wrote:"Muugamii;c-2407758" wrote:"Ultra;c-2407754" wrote:oksome very dramatic words there calling a bug a theftMoney was removed from my account without my authorisation and refused to be returned.Search for a wordstealing/ˈstiːlɪŋ/See definitions in:"the action or offence of taking another person's property without permission or legal right and without intending to return it; theft."Its only theft if they dont return its been just a day since the purchase and you only talked to google automated service, you will have to chat with an actual person for these things or you need to directly talk to CG through the help system in gameSpoke to all of them mate.

Google/EA/CG have officially stolen from me.

tvsfrink
2 years ago
Deleted, misread
rename1010
2 years ago
"TVF;c-2407769" wrote:
What do you mean "getting your account back"

Theres a pending transaction that cant finalise because the item its trying to purchase doesn't exist so if I open the game I get an error which forces me to close it.

This is local to my account, I can log into other accounts fine because the transaction is only on my account. I've tried multiple devices and its the same scenario.
rename1010
2 years ago
NotRealUltra
Seasoned Newcomer
2 years ago
"Muugamii;c-2407767" wrote:
"Ultra;c-2407756" wrote:
Try posting your issue to Answers HQ - they might help with the constant loop of game crash issue you have

I have mate,

link?
rename1010
2 years ago
"Ultra;c-2407773" wrote:
"Muugamii;c-2407767" wrote:
"Ultra;c-2407756" wrote:
Try posting your issue to Answers HQ - they might help with the constant loop of game crash issue you have

I have mate,

link?

https://answers.ea.com/t5/Bug-Reports/Over-charged-in-store-recieved-nothing-for-it-and-now-my-game/m-p/12326341#M64116

This thread was closed prematurely without him understanding. But I continued the chat VIA DM with the same guy.
rename1010
2 years ago
This was the summary of the dms once he got a grasp of the situation
https://us.vcdn.net/6025736/uploads/editor/yn/4tu0z75vh8jg.jpg
rename1010
2 years ago
rename1010
2 years ago
And after speaking to EA support in game, they said they were unable to do anything since the transaction isn't finalised.

Which makes me understand why this guy couldn't see the transaction that I was talking about he kept referring to the two previous ones that went through successfully.
rename1010
2 years ago
Last time this happened to me there was a pack at Christmas i cant remember what it was called and there were several cases of this happening. Purchasing one thing while they charge you for something else which they managed to keep pretty quiet.

But it happened to me twice then and there were multiple cases of it on EA support.

So to see that they can still remove money from your account without authorisation is absolutely appalling.
GegeGerard24
2 years ago
Edit: my previous comment has gone in to approval. I rewrote it.

"Muugamii;c-2407758" wrote:

Money was removed from my account without my authorisation and refused to be returned.

Am i right to guess that you don't have to type in any psw when you buy anything from any game?

If that is the case then i think, but i could be wrong, that you must have given them the authorisation.

When i bought my Hyperdrive Bundle, i had to set up the payment using my CC.
If I remember right, there was a section with "authenticate everytime using psw?" (Or something like this) and i put a "tick" on it.

Sadly, i can't/don't want to go back to that page to take a screenshot as i don't want to ruin something in my payment setup.

Also, you could try not to tick "remember me on this device"

Either way, you must have empowered google with the authentication of your payment acc.

Good luck.

=====

Not related, but yes, i have had the same problem b4 with EA.
They charged me twice for a plant in Plant VS Zombie 2.

I bought it successfully, w/o any bug or anything, all seemed normal. But the funny thing was that i found that i had been charged twice for the same purchase, in the end of the month, by my bank. When i read my CC report, the bank was charged by EA twice at different hours.

I didn't file a complain though, as i didn't think it was worth my effort.
I considered it as a donation and that freed my heart.
1 day of anger is 1 day of fun lost.

Of course, you have a bigger problem since your acc is unplayable now,
While i had not that problem.

So, just want to share it...be careful with online purchase.
And i hope that they solve your problem soon.