Forum Discussion

10 years ago

How to put in a ticket?

10th node of GW today, I cleared it. Tried to pick up award and it gave me a loading sign for about a minute. So I force quit the app and logged back in to see that the reward was claimed but I did not get me 200 GW coins. I started with 0 coins. Did I purchase and now I have 600 coins because I did not get my coins or credits. I tried looking in my
Mail box thinking they might get sent to me. Nope.
I tried searching on how to put in a ticket but no luck. Anybody can help me out?

13 Replies

DarthBvtt
10 years ago
Idk if this helps, but I have had similar issues in GW in both the post-win battle screen and post-battle crate load scene.

1) Attempt a soft close of the game (Eg app is running but you went to phone environment), then reselect the game and hit the back button
1a) Or try the same and attempt to hit the gear/settings button

2) Send your phone to sleep/black screen mode, wait a sec and reopen the game.
2a) Try the same alternate options as #1

Both of these methodologies have worked for me.
Hangfired
10 years ago
So, does anyone know how to put in a support ticket?
KrelVarlie
10 years ago
Click on the Gear in the upper left corner. Tap on Help, then on Contact Us and the Report a Bug or Technical Support.