Forum Discussion

omkz2's avatar
omkz2
Seasoned Newcomer
5 years ago

I haven't received crystals for "25% Chest of crystals" and I don't see details of my case..

I have bought 25% Chest of crystal via App Store, my funds have been taken from my account, yet I haven't received crystals.

I have created a case (https://help.ea.com/en/my-cases) regarding the issue. The case is labeled with "waiting on player" but I cannot see anything inside. I have created a second case when I have explained that I don't see anything in the previous one, and they marked it as duplicated.

What should I do? Contact Apple support?
  • Gouj44's avatar
    Gouj44
    5 years ago
    Try going to the settings button in game and click on restore purchases, that might do the trick
  • omkz2's avatar
    omkz2
    Seasoned Newcomer
    5 years ago
    "Gouj4;c-2197379" wrote:
    Try going to the settings button in game and click on restore purchases, that might do the trick


    Thanks for the reply. Unfortunately nothing have happened yet (unless its asynchronous and takes some time)
  • Gouj44's avatar
    Gouj44
    5 years ago
    Not sure then unfortunately bud. Short of doing what you’ve already done I don’t know what else you could do. I’d imagine someone else will probably have a better idea though so hopefully you get another answer
  • omkz2's avatar
    omkz2
    Seasoned Newcomer
    5 years ago
    No worries. I guess the fastest approach will be to contact Apple support tomorrow for refund as I haven't received content that I have paid for.
  • NyKynoe's avatar
    NyKynoe
    5 years ago
    You can reach out through the in game help button and talk to EA Help about this issue.
  • omkz2's avatar
    omkz2
    Seasoned Newcomer
    5 years ago
    Like I have stated in the first post I have created a case with a bug (I guess I ended up on the same page that this button is redirecting to). My case is labeled "waiting on player" (so I guess it's me?) but when I enter the case its blank (i can only add attachments..). I haven't received any email regarding my case except the one about creation.
  • omkz2's avatar
    omkz2
    Seasoned Newcomer
    5 years ago
    I was able to contact EA via facebook page (https://www.facebook.com/EAHelpHub/). I'm posting it just in case someone in the future will stumble upon this post.

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.78,441 PostsLatest Activity: 18 minutes ago