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omkz2's avatar
omkz2
Seasoned Newcomer
5 years ago

I haven't received crystals for "25% Chest of crystals" and I don't see details of my case..

I have bought 25% Chest of crystal via App Store, my funds have been taken from my account, yet I haven't received crystals. I have created a case (https://help.ea.com/en/my-cases) regarding the is...
omkz2's avatar
omkz2
Seasoned Newcomer
5 years ago
Like I have stated in the first post I have created a case with a bug (I guess I ended up on the same page that this button is redirecting to). My case is labeled "waiting on player" (so I guess it's me?) but when I enter the case its blank (i can only add attachments..). I haven't received any email regarding my case except the one about creation.

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