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0vjgl6hcg5m3's avatar
0vjgl6hcg5m3
8 months ago
Solved

ignore

Product: Star Wars: Galaxy of Heroes Platform:Android What type of device are you experiencing the issue with? POCO OS Version Android 14 Ally Code: (Find it here: http://bit.ly/AllyCode ) 172-88...
  • EA_Lanna's avatar
    EA_Lanna
    8 months ago

    Hi @0vjgl6hcg5m3, 

    Ok, thanks for sharing you've already discussed this with @EA_Gunner. I've caught up on your past posts to get up to speed with things.

    I'm sorry, I know you were hoping for different news but @EA_Gunner is correct here; affected players have already received a make-good with Hotfix 6/18 and Update 6/20. I can only reiterate what he's shared, that if you didn't received a make good, it's likely because your account did not fulfil all requirements. This is not something we can change. 

    - EA_Lanna

0vjgl6hcg5m3's avatar
0vjgl6hcg5m3
8 months ago
@EA_Gunner may be better to answer? What the problem not ignore and REALLY SOLVE the problem?
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
8 months ago

Hi @0vjgl6hcg5m3,

I've moved your thread to the General Discussion board for now. You're posting on the community forums. We are limited in what we can do here and won't have the specifics of your case with the support team to know what your issue is.

Could you share a bit about what issue you're experiencing? We'll be better able to recommend helpful steps or insights with more information.

- EA_Lanna

  • 0vjgl6hcg5m3's avatar
    0vjgl6hcg5m3
    8 months ago

    Hello, @EA_Lanna 

    https://www.ea.com/ru-ru/games/starwars/galaxy-of-heroes/news/new-player-experience-changes

    I made some topics about rewards I had to get. The only answer that everything were fixed.

    https://answers.ea.com/t5/Bug-Reports/Missing-New-player-quests-rewards/m-p/13861669#M78193

    In this topic you can see how problem is fixed...

    Then i wrote direct message to EA_Gunner with proves and asked to check accurately. The only answer that everything were fixed.

    I am not a fool and do know that the letter with reward i did not get. I do know that it is not the solution.

    Hope for you!

    My ally 172-881-723

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hi @0vjgl6hcg5m3, 

      Ok, thanks for sharing you've already discussed this with @EA_Gunner. I've caught up on your past posts to get up to speed with things.

      I'm sorry, I know you were hoping for different news but @EA_Gunner is correct here; affected players have already received a make-good with Hotfix 6/18 and Update 6/20. I can only reiterate what he's shared, that if you didn't received a make good, it's likely because your account did not fulfil all requirements. This is not something we can change. 

      - EA_Lanna

      • 0vjgl6hcg5m3's avatar
        0vjgl6hcg5m3
        8 months ago

        @EA_Lanna Thank you!

        I am sure that it is bug that i am not in lists of this players. 1) I hit 85 after June 5th, 2) i did not buy hyperdrive. 3) i do nothing illegal. 

        But understand that you can do nothing.

        @EA_Gunner study how send away players...

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