Is TimescapeBooks.com a Good Fit for New Writers?

As a first-time author, I’m navigating the overwhelming world of publishing and came across TimescapeBooks.com. They advertise as a full-service platform that supports everything from writing to marketing, but is it really beginner-friendly? I’ve read some good things about their editing and publishing services, but I’d love to hear from other new writers. Did they make the process easy to understand, and were they patient in addressing your concerns? Any advice or stories from working with them would be greatly appreciated!