Lightspeed bundle not received - HELP CG!

So I bought the Profundity Lightspeed II bundle (I have all receipts) on the webshop and the payment went through but I never received the bundle. After many hours of contacting EA Help in 3 different ways they refuse to help. 

Is this really what you are doing CG and EA just straight up stealing and refusing to help? 

I have all receipts and pictures but it's impossible to get help anywhere so now I'm trying here. 

CG_Meathead​ Can we do something about this please?

It's easy to verify from my account that I didn't receive the bundle. My player ID is: nd8UiW13S866SBdKV3Hdag