LucifersDaddy no longer at CG?

This all feels a bit like there’s a Do Long Bridge fallacy at play. You’re all assuming someone is in charge (or should be ) when it comes to cheaters. Reality could just be a normal amount of chaos, distraction & apathy. @Lumiya is right that just because Ultra tries to flow into the vacuum it doesn’t make any real difference because she has no authority. Only thing left to do is roll with it or roll on.

Personally I don’t come across too many cheaters. If they’re in my guild I boot them and report them (although haven’t had a response about cheating for a couple of years now) but most of the folk I play against seem ok so I stick with the game and worry about IRL stuff instead.

But if they bother you. Get the Roach.

LolololoL!!!!!!!! This is freaking Hilarious!!!! Almost 9 months has gone by with zero communication from $$CG$$ on the guy leaving. Now they got the HUGE “rogue agent” problem on there hands. It’s like the Robin Hood of SWGOH robbing the rich to feed the poor!!! Lotsa luck $$CG$$ hopefully your better at finding your rogue agent than you are at communicating with your players.

Is this confirmed?

I’m sure we’ve been told recently that LD is somehow getting the messages via email instead of logging into the forum account?

I work in product support as well. Number one rule when you design a 24x7 support process: If the whole process ends up with individual contacts it can't work properly. You have to have a ticket-based support process or at least a standard mailbox or distribution list. How can you expect one single person taking efficient care of requests coming in all over the globe. He/She ends up being the bottleneck.

"kello_511;c-2380668" wrote:
Is this confirmed?

I’m sure we’ve been told recently that LD is somehow getting the messages via email instead of logging into the forum account?

I think we've been told that the LD 'account' is getting messages.

If I was to try and put 2 + 2 together (and probably come up with 3) I think that when they advertised for an intern to take over the cheating side of things, nobody applied.

I'm British (well mostly British), I don't really understand (and understand how you can get away with it) how the intern system works. I guess I understand how the apprentice system works, but your passing on skills with that.

My feeling is that nobody has filled in the job, for what CG wants to offer (barely anything) and they're having to make do for the best part of a year.

"IronCross;c-2380628" wrote:
The correct question was, who should we report cheaters to and expect nothing to happen since cheating is allowed?

It's not.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258431/undue-banishment#latest

"TVF;c-2380683" wrote:

"IronCross;c-2380628" wrote:
The correct question was, who should we report cheaters to and expect nothing to happen since cheating is allowed?

It's not.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258431/undue-banishment#latest

One thing they say, the other is what they actually do... or don't do.

"Wed_Santa;c-2380658" wrote:
This all feels a bit like there’s a Do Long Bridge fallacy at play. You’re all assuming someone is in charge (or should be ) when it comes to cheaters. Reality could just be a normal amount of chaos, distraction & apathy. @Lumiya is right that just because Ultra tries to flow into the vacuum it doesn’t make any real difference because she has no authority. Only thing left to do is roll with it or roll on.

Personally I don’t come across too many cheaters. If they’re in my guild I boot them and report them (although haven’t had a response about cheating for a couple of years now) but most of the folk I play against seem ok so I stick with the game and worry about IRL stuff instead.

But if they bother you. Get the Roach.

what does this mean? :D

"Lumiya;c-2380693" wrote:

"TVF;c-2380683" wrote:

"IronCross;c-2380628" wrote:
The correct question was, who should we report cheaters to and expect nothing to happen since cheating is allowed?

It's not.

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258431/undue-banishment#latest

One thing they say, the other is what they actually do... or don't do.

I'm unclear what you are claiming they actually do or don't do.

The fact that cheaters come here to complain about being banned is pretty clear proof they do ban cheaters.

Naturally, they need to make the community believe they are adamantly against cheating, otherwise no one would spend real money.

The more pertinent question is what percentage of legit cheaters reported are actually punished, and what’s that investigatory/actionable turnaround time. Those are the service level metrics for Lucifer’s Daddy that need to be replicated.

CG would be wise to send out some communication on this, reminding that they take cheating seriously, who the new contact is, blah blah blah… but we all know communication isn’t their strong suit.