Message from the CM
Hey Everyone, It’s been a while since I’ve posted a message to you all that is directly from me, one that isn’t patch notes :) I know that a number of you are upset with the latest series of upd...
Forum Discussion
Jesse,
I am not doing this to try to get banned or cause a problem but I want to respond directly to your posts after having seen it linked in our discord channel and heard the opinions of roughly 100-150 very active players (or what is left of them). I want you to try to see this from our position, the customers, that you are trying to please and speak to.
This feels like you are only doing this, to appease everyone because of the backlash of the update. If you were generally more active this would come across more genuine. (I don't know if you can be or not based on your other duties and time-frames - this is not an attack against you but the perception we have discussed after reading it - I'm just the messenger).
You guys have said this over and over again but the changes you make and the responses we receive, do not in anyway show you have actually heard / read what we have said.
This response and changes made was a very similar process to pre-crafting. We are already hurt and upset by the way previous issues have been handled, this feel very much like a repeat and that you guys have NOT heard us or looked at how this has affected the depth of the daily player, especially those who are very active or competitive.
This is great, but this is another scary scary answer for us. You guys plan to make rapid changes and then drop them in our laps, not that the players have to know everything currently going on, but I think if you guys shared more information before you put it into the game, you would receive a lot of feedback and could make proper adjustments BEFORE things break or you get this type of backlash. I'm sure some of our very hardcore theorycrafters would of spotted the sudden burst these mods would have before REY came along to 1-shot every char in the game, post mods.
This whole section is fair and since you own these forums, free speech in a way doesn't really have to exist. all I could say here is I would caution against too many drastic measures because of the current state of the game. I get that you guys will always have a player-base and star wars is a HUGE title to hold the rights to, but these are real people not just dollar signs. People have emotions and feelings and with such serious expressions being made you should see how much people care about this game and WANT to continue playing and don't want to see these updated ruin the experience for so many players.
I'm just expressing my thoughts and opinions... this is in no way to be an attack but an effort to persuade you and your team to really truly listen this time and respond like you have done so with details and actual information. I mean this as an adult to another adult, human to human, I sincerely wish to see you guys turn this around and make this game thrive. You'll make tons of money, just make and keep the people happy.
Thanks for hearing me out.
I am not doing this to try to get banned or cause a problem but I want to respond directly to your posts after having seen it linked in our discord channel and heard the opinions of roughly 100-150 very active players (or what is left of them). I want you to try to see this from our position, the customers, that you are trying to please and speak to.
"EA_Jesse;55089" wrote:
Hey Everyone,
It’s been a while since I’ve posted a message to you all that is directly from me, one that isn’t patch notes :)
This feels like you are only doing this, to appease everyone because of the backlash of the update. If you were generally more active this would come across more genuine. (I don't know if you can be or not based on your other duties and time-frames - this is not an attack against you but the perception we have discussed after reading it - I'm just the messenger).
I know that a number of you are upset with the latest series of updates, but know that we have heard you.
You guys have said this over and over again but the changes you make and the responses we receive, do not in anyway show you have actually heard / read what we have said.
As many of you saw, CG_NotReallyAJedi made a couple of posts recently addressing some of the concerns with Mods.
This response and changes made was a very similar process to pre-crafting. We are already hurt and upset by the way previous issues have been handled, this feel very much like a repeat and that you guys have NOT heard us or looked at how this has affected the depth of the daily player, especially those who are very active or competitive.
We should have more to discuss tomorrow, but know that the team is doing quite a bit of work on Mods to change them. I want to avoid giving any specifics since all of the changes we’re looking at are being tested still, but know that adjustments will be made to Mods. There are also some other concerns you all have that I won’t list out here, but know that I’m talking to the development team about them as well.
This is great, but this is another scary scary answer for us. You guys plan to make rapid changes and then drop them in our laps, not that the players have to know everything currently going on, but I think if you guys shared more information before you put it into the game, you would receive a lot of feedback and could make proper adjustments BEFORE things break or you get this type of backlash. I'm sure some of our very hardcore theorycrafters would of spotted the sudden burst these mods would have before REY came along to 1-shot every char in the game, post mods.
Now, in regards to all of the posts on the forums, we need to adjust the approach being taken by a number of posters. I’m going to ask that you please stop posting threads that do nothing to help the state of the game, I don’t want to remove anyone because they keep breaking the TOS and Forum Guidelines.
Here are a couple of things that I’d like to see stop:
- Posting threads telling people to quit, to stop spending on the game or to lower their review scores. This does nothing to help the state of the game. What helps us is seeing feedback on why you don’t like a certain feature and how it affects your enjoyment of the game.
- Do not create posts bashing EA, CG, the dev team or the moderators. Again, this does nothing to help the game.
- Do not create posts on how the game is dead, or how it’s going to die, or anything along those lines.
If any of the above is done after this posting action will be taken against your forum account, and we really don’t want to have to do that, so please, keep it civil and constructive so we can clearly see your feedback.
Thanks,
Jesse
This whole section is fair and since you own these forums, free speech in a way doesn't really have to exist. all I could say here is I would caution against too many drastic measures because of the current state of the game. I get that you guys will always have a player-base and star wars is a HUGE title to hold the rights to, but these are real people not just dollar signs. People have emotions and feelings and with such serious expressions being made you should see how much people care about this game and WANT to continue playing and don't want to see these updated ruin the experience for so many players.
I'm just expressing my thoughts and opinions... this is in no way to be an attack but an effort to persuade you and your team to really truly listen this time and respond like you have done so with details and actual information. I mean this as an adult to another adult, human to human, I sincerely wish to see you guys turn this around and make this game thrive. You'll make tons of money, just make and keep the people happy.
Thanks for hearing me out.
