@EA_Jesse
I am not very active in the forum, but the issues created with the mod updates have compelled me to voice my opinion and provide feedback.
The introduction of mods was too much too fast. Mods should have followed the precedent of omegas. Omegas were the carrot that lured players to level 80 as quickly as their crystals allowed, but it still took weeks to give omegas to all of the characters you initially wanted to, and the significant improvements were gradual. Pre-crafting did create avoidable issues during this same timeframe, but omegas were a perfect example of how to roll out a new upgrade.
Mods could have been the carrot that lured players to level 90, but anything that would have prevented people going from regular Rey to Super Tank Rey within the first hours of the update would have been preferred. I don't know how you will rework mods, but I'm extremely unhappy with the current state.
Mods became more important than everything else in the game. Characters I was farming/upgrading have been abandoned. Every credit I earn goes directly into mods. CG has put a knife to my throat and commanded me to maximize my mods or lose my ability to compete in arena, raids, and GW.
This resulted in GW becoming much more difficult than it has every been. I can't understand why arena power is used to calculate GW difficulty. Roster depth should be used to determine GW difficulty with an algorithm based on the number of characters at each gear tier, star rating, and training level.
I play this game because of Star Wars, and many others do as well. We are a passionate group and want to support this game, but we have to be able to feel like we making progress toward our own goals. Collecting my favorite characters is a major aspect of the gameplay for me. I can't develop the characters I want if I don't have resources. The mods update feels like a discriminatory dictator just took over my game. You will farm mods, you will spend all your credits on mods, you will get all 5 Jawas, you will get all 5 Resistance, you will get all 5 First Order, You will stop doing what you want and only what CG wants. My freedom to choose is gone, and my fun is fading fast.
I will keep playing because I have jumped through the necessary hoops to stay competitive in arena, and I've been able to complete GW so far. However, I want the game to be fun again, I want to finish my Ewok team just because it's fun. I want to promote Vader to 6* because it's a rewarding achievement, but I don't have the credits. I want to get Aalya and Anakin and not feel like it's at the expense of something else. I want to use Biggs' "built in ship synergies". I want to play more recurring events (I don't care if I can't complete them the first time, I'll build the right squads eventually). I want new raids that are designed for modded characters. I want more characters like Emperor Palpatine, Jedi Luke, CC-5576-39 "Gregor", Embo, Aurra Sing, Bossk, C-21 Highsinger, Clone Wars Obi-Wan Kenobi, and more. I want a major updates for Rebels and Rogue One characters. I want to stop competing within my guild and start competing against other guilds. But above all, I want the game to feel fun again and stop feeling like a grind. I can only grind so much.
Unfortunately there were many improvements with last update that are being overshadowed by colossal failure. It's getting more and more difficult to understand how these things make it through "testing" before going live. I know that public beta testing has been mentioned in previous posts, and I think the game would benefit greatly from it.
That's all I have for now. Hopefully improvements are coming soon.