Forum Discussion

DarthRedarc's avatar
7 years ago
Solved

Missing store purchase

I just spent 9.99 to buy crystals to purchase the 699 crystal old republic special. It said I got 110 Juhani. No Juhani shards actually received. Did restore purchases in help screen multiple times. Got nothing. Super pissed. 

  • Hi @DarthRedarc, if you've just made the purchase today, it might need to process the request first before it can undo/refund it. Could you allow 24hrs for that to happen and then retry the restore purchases option one more time as it might do the trick. If that doesn't work out, you'd need to send a help ticket from inside your game for the EA Help support team. This EA Help article will outline how to send that ticket. 

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi @DarthRedarc, if you've just made the purchase today, it might need to process the request first before it can undo/refund it. Could you allow 24hrs for that to happen and then retry the restore purchases option one more time as it might do the trick. If that doesn't work out, you'd need to send a help ticket from inside your game for the EA Help support team. This EA Help article will outline how to send that ticket. 

  • Did that and got the same canned response. If I don’t have my shards tomorrow I’ll just request the refund from Apple. 

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.81,451 PostsLatest Activity: 3 minutes ago