MY ACCOUNT BANNED WITHOUT ANY VALID REASON

mauleasw wrote:

Why did my account got banned

Repeat offences, probably

Ally code?

Easy to say 'repeat offences' when EA uses an AI-generated auto-ban system. I know for a fact that I have done NOTHING wrong over all these years. Easy words from a company that couldn't care less about customer service and keeps disappointing us constantly.

I was already close to quitting this game - but waking up to a ban with zero explanation, after years of time and a fortune spent, crosses every line of basic decency. There is no justification for this, and no response from their side whatsoever.

If anyone from EA actually reads this: I expect a real answer, not an automated dismissal.

14,5M GP acc with everything done so far, and a fortune spent!!!
Ally code: 255619261

”AI-generated”

Do you have any idea how many people have said they did nothing wrong, then someone actually had a look and there was cheating everywhere?

Drop your ally code, I’ll see if I can verify your claims. Word of mouth does little when it would be in your best interest to lie (not saying you automatically are, just highlighting that you wouldn’t say you’re cheating either way).

Any reason the account name changed within the last 14 days? Has it always been your account? Account transfers are against the TOS. 

Something's clearly going on here. 

The amount of accounts posting complaints with ally IDs on the forums in a similar way, with cyrillic script or clearly from a Russian guilds with the same or similar title.  They're clearly being advised on how to proceed from the same subset community.

It looks like CG have found something that they feel is breaking the ToS.