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pfyl66sskbrw's avatar
pfyl66sskbrw
Seasoned Novice
1 month ago
Solved

My Account got radomly banned, any ideas to help?

So on the 9th of December I tried to log into my Account but was greeted by a message stating my Account had been banned due to repeated offenses.

Now there’s just a few things weird about that. First of all “repeated” i have never before received a suspension or warning of any kind about committing on offensive so even if i did something wrong I shouldn’t have been instantly perma-banned no? Secondly I have not received any kind of explanation for the ban. The bot you can talk to after being banned said i should have received an email on my linked email-address listing my offenses… which I simply didn’t. 

Even after reading the Code of Conduct I don’t see any issues in anything i did but besides creating a ticket that could take up to 10 days to get a response too i can’t find any other ways of getting help or Information as apparently having a callable customer service is a bit too hard for EA or they didn’t manage to put the number on any website.

If you have any ideas what i can do or why I might have been banned in the first place please let me know.

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