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pfyl66sskbrw's avatar
pfyl66sskbrw
Seasoned Novice
1 month ago
Solved

My Account got radomly banned, any ideas to help?

So on the 9th of December I tried to log into my Account but was greeted by a message stating my Account had been banned due to repeated offenses.

Now there’s just a few things weird about that. First of all “repeated” i have never before received a suspension or warning of any kind about committing on offensive so even if i did something wrong I shouldn’t have been instantly perma-banned no? Secondly I have not received any kind of explanation for the ban. The bot you can talk to after being banned said i should have received an email on my linked email-address listing my offenses… which I simply didn’t. 

Even after reading the Code of Conduct I don’t see any issues in anything i did but besides creating a ticket that could take up to 10 days to get a response too i can’t find any other ways of getting help or Information as apparently having a callable customer service is a bit too hard for EA or they didn’t manage to put the number on any website.

If you have any ideas what i can do or why I might have been banned in the first place please let me know.

16 Replies

  • prettyfly4quiguy's avatar
    prettyfly4quiguy
    Seasoned Ace
    1 month ago
    Swgohenjoyer wrote:

    Wanna know how you got banned? No deep dive - just from the Discord cheater-hunt list. You got hunted by the decision-makers who sit there with crowns and go like: "this is convincing, that isn't." Their own top rank is Kyber 2. If they think you played dirty, it's enough to push, whine, dump screenshots and your allycode gets sent to the CG manager - who never checks the logs and just bans everyone. Kadar says he's the one passing them on. And that guy, not a dev, decides with a flick of his pinky if you get banned today.

    All these words and none of them true, congrats 😂

  • dmgutie's avatar
    dmgutie
    New Veteran
    1 month ago

    That is a crazy counter. My Drogan is pretty weak so I can't quite replicate it, but others have been able to, and they've submitted evidence to CG to hopefully get you unbanned.

  • pfyl66sskbrw's avatar
    pfyl66sskbrw
    Seasoned Novice
    1 month ago

    Thanks i truly hope that helps cause if that’s  what I’m banned for that’s some BS. They made the B-Wing they should know how insane it is.

  • BOYS I HAVE BEEN UNBANNED. 

    Thanks to everyone helping by getting my ally Code or trying my counter im quite thankful.

     

    Also CG wtf in return for banning me for 3 days without any explaination whatsoever and losing those days worth of mats I only get 1k crystals? Well better than nothing I guess. Still just feels like i got scammed though.

     

  • pfyl66sskbrw's avatar
    pfyl66sskbrw
    Seasoned Novice
    1 month ago

    Also could I at least get to know why i was banned in the first place (in terms of suspicion)?

     

  • olswedester's avatar
    olswedester
    Seasoned Newcomer
    1 month ago

    Here’s a timeline based on what happened to you…

    SWGOH has a “To Catch A Cheater” discord that checks for cheaters, primarily ran by kadar_le_poet who is a non-CG employee.

    You have a fleet shard mate named, That_Dude who accused you of cheating on November 5 based on how you were winning against members of your daily fleet shard with Home One.

    Rather than test your fleet setup against Executor/Profundity counters or even fully understand the new B-Wing mechanics, this anti-cheat discord “verified” you as a potential cheater on November 6. This untested information was then forwarded to CG.

    CG appears to have followed the information provided by this anti-cheat discord and issued you a ban soon thereafter.

    Once you created this EA Forum post on December 9, the anti-cheat discord started to test your ship counters and verified you were indeed not cheating, then promptly requested you be unbanned on December 11 following their obvious error.

    However, That_Dude (the player who accused you in the first place from your fleet shard) continues to make unnecessary comments as to your situation on the anti-cheat discord. That_Dude on December 11 following your undeserved ban and reinstatement has said, “He suffers anyway for hitting people on their payout”. This quote was followed by laughing emotes/memes. This discord chat then continues to state they are aware of your counter, which may prevent you from climbing fleet shard in the future.

    -End of Timeline-

    I feel you should be aware of this from the perspective that online bullying or harassment should be taken seriously, and you are very clearly being harassed or bullied without your knowledge on a private discord – to the point that a false accusation from a clearly disgruntled player (That_Dude) had you banned and mocked behind your back.

    As a disclaimer, this anti-cheat discord is headed by Sigsig and has done a lot of good in the past for the SWGOH community as it remains a constant check against active cheaters, of which there have been many. It is run by good people and mistakes, although minimal, can be made and are quickly rectified. Though this discord wronged you in this scenario, they have rules against harassment and commenting on anti-cheat discussions that do not contribute to ongoing investigations...

    Perhaps this anti-cheat discord needs to investigate That_Dude for having posted gifs/memes and laughing emojis against your ban plight, as well as having potentially exposed your fleet counter which may now jeopardize your daily crystal payout. This is in addition to having lost 3 days of play time.

    Screenshots have been privately messaged to you in the event you require them to pursue any harassment complaint.

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