Forum Discussion

6 years ago

my account was hacked

Hi, Here to report that my galaxy of heroes account has been hacked and taken off of my google play email. I've contacted the game developers in the forums and they have redirected me to ea custom...

EA_Lanna

Community Manager

6 years ago

Hi @TheRedDevil24, @Segmentvs and @spyroll, I've edited your posts to remove tags to HighCommand. Please do not spam tag them and break the forum rules. The support team offer support for compromised account cases.

@TheRedDevil24, if you've opened a Help ticket/case with the support team already, I can check in on it. Pop the case number into a DM to me.

EA_Lanna

TheRedDevil24

6 years ago

Hello Lanna,

first thank you for answer me , wasn't my intention broke any rule , I just desperately try to get back what is rightfully mine! first case Im opened was on 06/23 with the number 61111405 and they never gave me any real solutions, just told me the same that I need changed my password, activate 2 factor steeps. second case still open with the number 61331814 the last email I received was asking if I have used apple login to access your SWGOH. I never used Apple with my alt account. today I try to used my credentials to login into the account but my profile disappear instead I have a level 5 account with the name Deell jade. please help me with this I can proof that Im the creator and only owner of TheRedDevil from day 1 have a lot of friends that play with me this game for almost 4 years I have a main account with over 7.4GP and my alt that I created 2 years ago

Regards

EA_Lanna
Community Manager
6 years ago
Hi @TheRedDevil24,

Thanks for getting back to me with those details. I'll check it out as much as I can from the forums.

EA_Lanna
- spyroll
  6 years ago
  Thanks Lanna! @TheRedDevil24 @Is an important me member of our team and we hope to have him back! Cheers!
EA_Lanna
Community Manager
6 years ago
Hi @TheRedDevil24,

I've touched base with the support team on the most recent case and they've confirmed they are looking into it for you and have been in touch with you today regarding the case and some information they need. Once an agent is free to review your response and handle the case, they'll connect with you through email again. Please keep an eye out on your email inbox from updates from them.

Thanks,

EA_Lanna