Wait, this game was down for several hours, affecting everyone, and if we feel the need we have to create a support ticket? For 200 crystals?Lastly, it is difficult for us to identify who affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals.What kind of garbage is this? New low, for real. That doesn't even cover a quarter of the losses for people that missed payouts as a result. Honestly, @CG_SBCrumb, y'all should be ashamed.

this is what you get for contacting the support...Fyi

I miss the days where they sent everyone 500 crystals for far less....those where the days.

Shocking. EA support for this game is horrendous. Always has been.

Outage Compensation [MERGE] | EA Forums

Maredream
6 years ago

this is what you get for contacting the support...Fyi
Boba_The_Fetter
6 years ago
Wow, makes me sick
Iy4oy4s
Seasoned Newcomer
6 years ago
I miss the days where they sent everyone 500 crystals for far less....those where the days.
Maredream
6 years ago
he claims it was my mistake :)
Indominable_J81
6 years ago
Shocking. EA support for this game is horrendous. Always has been.
Boba_The_Fetter
6 years ago
@CG_SBCrumb
Persimius
Rising Traveler
6 years ago
Wait, this game was down for several hours, affecting everyone, and if we feel the need we have to create a support ticket? For 200 crystals?

Lastly, it is difficult for us to identify who affected by this issue, but if you have been significantly impacted by the downtime, please send in a support ticket. The team will investigate and compensate you up 200 crystals.

What kind of garbage is this? New low, for real. That doesn't even cover a quarter of the losses for people that missed payouts as a result. Honestly, @CG_SBCrumb, y'all should be ashamed.
Persimius
Rising Traveler
6 years ago
@CG_SBCrumb @CG_Carrie wow, such great customer service after being unable to play for 4 hours. Bravo.
Nikoms565
6 years ago
"Maredream;c-1803468" wrote:
he claims it was my mistake :)

It's also our fault GG is underwhelming, our fault that the raids keep breaking and have to be "fixed", our fault that Revan floods arena slots 1-50 and HMF (even at only 5 stars) floods fleet arena 1-50. CG does no wrong - it's all the players' fault.

Been that way since August of 2017.
lovingsaskia1
6 years ago
Awsome, good to see EA are top of their game as usual.