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NyKynoe's avatar
NyKynoe
5 years ago

[PSA] ANDROID Log In Issues (Updated)

If you are experiencing issues please report them or add to a post at
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Edit to add:

we are currently investigating an issue with the game crashing on Android devices OS 7.1.1 or lower after the 04/12/2019 update:
https://answers.ea.com/t5/Bug-Reports/Game-crashes-on-Android-OS-7-1-1-or-lower-after-04-12-2019/m-p/8506236#M33962
  • Sunnie1978's avatar
    Sunnie1978
    5 years ago
    We are getting reports that changing your device language settings to French (Canada), Francais (Canada) or English (Canada) allows you to be able to enter the game again on devices that are crashing as a temporary workaround.
  • Sunnie1978's avatar
    Sunnie1978
    5 years ago
    https://forums.galaxy-of-heroes.starwars.ea.com/discussion/220326/android-devices-crashing#latest

    "CG_SBCrumb;d-220326" wrote:
    Hi Holotable Heroes,

    We are currently investigating the client crashes on Android devices OS 7.1.1 or lower after yesterday's update. Updating to OS 8.0 should resolve this issue while we investigate this issue. We apologize inconvenience.


    "CG_SBCrumb;c-2023590" wrote:
    Update: This appears to also impacting some devices with OS 8.0+. We believe we have found the issue and are working on a fix. I will share more details as soon as I have them.

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