Purchase never received: Wat Tambor Lightspeed Bundle

I purchased the "Wat Tambor Lightspeed Bundle" for £19.99 but did not receive the order, instead receiving 2800 crystals and the attached "there was an issue processing your purchase. We have credited your account as best as we could" message. 

Please help!! I have attached screenshots of the in game message and transaction. 

Player ID: DvyGyMACQXqDfgaFnI8aBg

Order Number: 1005481094811

Thank you.