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Lobot1977's avatar
Lobot1977
Rising Novice
5 months ago
Solved

Purchased but did not receive

I purchased the $4.99 Relic Ascension pack (see attached for 11/15/24), but it did not give it to me. It still shows in the Store as not yet purchased (see attachment of how the store still shows the purchase unbought). May I have the tier materials I purchased?

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  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    4 months ago
    @Lobot1977 Hey there! Sorry to hear you didn't get the items that you purchased.

    So for missing purchases you'll need to get in touch with support directly.
    You can submit a ticket directly from in game by tapping the Settings cog on the Cantina home screen then tapping Help.

    This will bring you to the EA Help site, by contacting EA help this way it automatically populates your information for the advisor so they can get straight to helping you.

    If you're still unclear you can follow the steps in this article: https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    4 months ago
    @Lobot1977 Glad to hear you got sorted! Let us know if theres anything else we can help with,
  • ewgaos4yl6m4's avatar
    ewgaos4yl6m4
    Newcomer
    27 days ago

    Message:
    *“Hello EA Support, I purchased Luis Figo (107 RW) from the Transfer Market for 1,100,000,000 coins, but the transaction is stuck on ‘Purchasing,’ and I have not received the player or my coins back. My in-game username is [leopard_msster], and I am playing on iPhone 

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