I know this isn't the right forum but I've already contacted support and submitted a ticket with all the details to no avail (see EA support case #166655795 ). The only response was that one Vinee...
I've been ghosted by in-game help and EA help on this issue as well. Strongly deterring me from ever spending money in the web store again. I missed the pack that I was intending to use crystals on.
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