Reconciliation Plan!?

"Calo_Nord;c-1986792" wrote:
My dad went into a furniture store once. Found a really nice armchair listed at $250. The sales associate was like “oh crap the ottomans are $250, the armchair is supposed to be $750, but we’re obligated to respect the listed price now.” My dad walked out that store with 2 brand new armchairs ($250 a piece). The store fixed the price immediately afterwards.

To the best of my knowledge, the furniture store did not do any of the following:
1) Hunt down my dad later and demand he return the armchairs and pay the correct price.
2) Contact all previous customers who paid full price for the item and offer them any sort of compensation for that fact.
3) Contact any other potential customers that missed out on the fluke and offer them compensation.

That furniture store really dropped the ball. No rollbacks, no reconciliation plan. They simple didn’t understand the customer is always wrong. It was my dad’s fault for taking advantage of their mistake. He shouldn’t have come out ahead in the end.

THIS EXACTLY.

Owning a mistake and allowing the customer base to 'reap' the rewards is the right move.
Also the right move, for those whom did previous get Malak to 7 star before the event gaffe is the give those customers the equal amount of GET1 to the amount of Malak shards earned for second try players only.

This keeps the playing field in equilibrium. How?

Malak owners of 7 star can use that GET1 for GAS (this is assuming they got him, but even if they didn't they know have the equivalent of GET1 needed when they do unlock.) or whatever they want. They worked for it, they deserve it.

New Malak owners should get NO further reimbursement and thus have their rosters as is right this moment.

The only ones whom should be 'penalized' are those whom did the event AFTER OFFICIAL announcement his the Forums.

Those are the ones whom 'technically exploited' a bug. Anything else is a complete farce.