Reconciliation Plan!?

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.