Regarding Heroine Bundle Purchases

"Camalus;15799" wrote:

"Destark;15784" wrote:
I don't get why people didn't buy Heroine packs are even complaining in this discussion, this discussion is suppose to be about unhappy customers who bought the packs, if you didn't pay a dime on it why spent such an effort on not let other people have their gifts? Sour grapes perhaps?

The packs will change, the characters will change, the only reason this is happening because the game is new and they are still working out NORMAL balancing mishaps, and their ideas that what they paid for was a certain set of abilities, I get that, but the guy who got the same character for free but paid a lot for somebody else just out of choice be compensated as well? The only reason they are giving anybody anything is because I believe they are trying to not get off on the wrong foot with the community and their paying customers, but they really should just state the facts draw a line and move on, prove to the community through balance that we can have faith in the development teams decisions. I believe that would send a stronger message than giving in to compromise.

She was balanced though. There are a few guys that made claims about something being OP 2 less than two weeks in to the game's release when hardly anyone, even major P2P, had a large amount of the roster built. How can you even honestly judge if something is OP or not when you have but a tiny sliver of the roster to counter it with? I run in to new toons frequently that my roster doesn't handle very well because I don't have that particular counter skill built up. This doesn't mean they are OP, just means my team is young and not developed enough yet to take on everything. I don't think any hard launch pay player or a free player, could credibly make a claim that something was OP because too much of the roster was unlocked at that time and unbuilt.

Not sure why it is hard to understand that a company would want to make amends to customers that had a negative experience. Send a strong message after offending your customers accomplishes what?

Also, stop referencing TOS or what they are selling, etc. True they are not selling toons or rights or whatever and TOS says this and that.......but what they are selling is entertainment. They are selling happiness. They are selling an escape from the real world. They are selling a fantasy universe. They are selling fun. They are selling intangible goods to emotional human beings. Poking someone in the eye and then saying...deal with it...is not a fun experience for the customer...and there is no shortage of places players can take their mobile gaming dollar/currency. It's a no brainer that management would want to make amends with these customers to renew their faith in the company and build back some good will.