A response could be in CG's own interest.
Right now, a large number of players who have paid up for content in the past have sized up the situation and concluded that, nope, short of paying a few hundred bucks there is NO way they will get the character. Hence, no point in buying the packs, crystals, etc...just settle in and wait for the next round of the event.
The right kind of response could change (some of) those players' minds, and get them paying for the packs after all. Saying nothing...won't.