Forum Discussion

DonLukinio's avatar
DonLukinio
Traveler
5 hours ago

Same Price, Same Bundle, Different Rewards Just Hours Apart — This Is Not Fair

I am extremely frustrated with what happened with the Bo-Katan (Mand’alor) Lightspeed Bundle.

I spent my money and purchased the bundle as soon as it became available. I received Relic 7 characters and paid the full price of $39.99.

Just a few hours later, the exact same bundle is being sold for the exact same price, but now the characters are Relic 8.

How is this fair?

Players who waited a few hours received significantly more value for the same amount of money. Those of us who purchased immediately are effectively being punished for supporting the game and buying the bundle early.

I specifically saved money for this bundle and bought it as soon as it appeared because I wanted to start working toward Bo-Katan (Mand’alor). Had I known that only a few hours later the bundle would be upgraded to Relic 8 at no additional cost, I obviously would have waited.

Right now I feel like I paid the same price for an inferior version of the exact same product.

At this point I would like to know:

  • Can my purchase be refunded so I can buy the current version of the bundle?
  • If not, will early purchasers receive compensation or the missing Relic 8 upgrades?

I am not asking for anything extra. I am simply asking to receive the same value that other players are receiving for the exact same price.

I hope CG and EA address this situation because it feels incredibly unfair to players who purchased the bundle before the change.

7 Replies

  • The same thing happened to me. I made a ticket with EA Help. I was told no refunds or changes. That is some BS they need to make right. 

  • Not sure if II appeared after buying I or I too was just unlucky to have jumped the gun and bought the first bundle when they were supposed to release the second bundle. I hope it can be remedied 

  • Same here and it's not a one off. There's another post with people in the same boat. I won't let this one drop, will bump both posts until EA/CG rectify this.

  • Zanir2's avatar
    Zanir2
    Rising Rookie
    2 hours ago

    OP, notice the name of the R8 bundle: it has a number II in it (I don't know why the random Roman numeral, but whatever). 

    On my main account, where I have the characters at R7 or higher, I only see Bundle 2  for R8 (because I don't have all of the included characters at R8). I didn't buy the first one, I've had BKM on this account for a long time. 

    On the alt, which doesn't have BKM, I only see Bundle 1, the one with R7 characters. 

    Therefore:

    -> account doesn't have all bundle characters at R7: offer Bundle 1

    -> account has all characters at R7, but not R8: offer Bundle 2

    -> account has all bundle characters at R8: presumably doesn't show Bundle 2; maybe there's a Bundle 3 that sells the characters at R9 (tbh I would be surprised if Bundle 3 doesn't exist)

    You didn't have the characters at R7, store showed you Bundle 1. You bought Bundle 1 and now check the condition for Bundle 2, so the store shows you Bundle 2. 

    It's not that Bundle 2 showed up just a few hours later. Bundle 2 was released at the same time as Bundle 1, but your account didn't unlock it in the store until you bought Bundle 1.  

    You didn't get scammed. It's just CG being extremely predatory with the pricing. But again, there's no scam here. You bought one thing and the store just automatically queued up the next offer for you. 

    Y'all are sending support tickets for literally no reason. You just don't understand how the store works. 

  • DonLukinio's avatar
    DonLukinio
    Traveler
    1 hour ago

    Thanks for the explanation.

     

    Honestly, it looked like a completely new bundle at first. When I saw the same $39.99 price and Relic 8 characters, my first thought was that the original bundle had been replaced just a few hours after I bought it.

     

    I understand your explanation now, but I still think it’s confusingly presented. Paying another $40 just to go from Relic 7 to Relic 8 on the same characters is a lot more expensive than I expected, so it wasn’t obvious that this was intended as a separate follow-up bundle.

  • Zanir2's avatar
    Zanir2
    Rising Rookie
    1 hour ago

    Just imagine your blood pressure spike if Bundle 2 was actually priced lower than Bundle 1. You would have thought that not only is CG selling the same characters at higher relic level, but now this bundle is cheaper than the one you bought. 

    CG might have saved you a heart attack with the ridiculous pricing. lol

  • Nyanonthesea's avatar
    Nyanonthesea
    New Novice
    10 minutes ago

    This is pretty logical and thank you for the information on here. In that case I'd like to hop on the ticket submissions to change the wording on the bundle II description where it says this bundle only appears if you have The Mandalorian (Beskar Armor) at 7 stars I believe

    As there are also similar bundles where even if the units from Bundle I were unactivated/or at least Relic 0 the II upgraded bundle pack is still available. I'd like to think even at early relic levels the II would have been available. Potentially there may have been an unlock gate pre R7 that just happened to unlock after buying the I bundle

    I guess it's just the expectation of the BKM II bundle coming in and getting the first one only to have the second one come up again at the same price just shook a lot of heads

Featured Places

Node avatar for SWGOH General Discussion

SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.Latest Activity: 10 minutes ago
84,277 Posts