"Fizz_El;d-254353" wrote:
Apparently this is still not enough and it has to be escalated to the "team".... which after 20 minutes of more waiting tells me....
Refund will be made... but this was way too long for a simple, well documented case...
Yeah, don't hold your breath just because they said "refund
will be made". I've had a few back and forth with customer support. Each time it's a different person responding. The distance between any one of those responses and actually getting the crystals in my inbox has been a bungee cord - the closest one being the third email ("we can only refund one of the purchases so please pick one"), and the furthest one being the
seventh ("please submit a ticket through the in-game help").
