Serious Customer Support problems - CG needs to escalate this

On the contrary for me, I clicked on the link they provided. I entered a chat with support, provided my ally code. It did take a while but was told they were allowed to make a one time refund exception and I was not only refunded the 1280 crystals I spent but also had a 1000 crystal inconvenience gift in my inbox. Definitely worth a shot if you have half hour to kill to spend on chat with them