So....the Malak rollback was messed up.
I had a 6* Malak with 65/100 shards. I completed the Lightside in the second aborted Malak event and received 75 shards for a total of 140/100. I never upgraded my Malak to 7*. Today I have ZERO / 100...
Forum Discussion
The biggest problem is that customer service just says yes I understand mhmmm mhhmmha yes yes I understand as you explain the problem because that's what they are taught but in reality they dont have a clue what your talking about and barely even understand English and have never played the game at all so the customer service is totally lost when trying to identify what the actual problem is.
I spent 45 minutes explaining issues only to receive an email about something that wasn't even my complaint and a closed case. This happened more than once so I gave up on their customer service it's a huge joke of untrained non gamers who have 3 months of English training.
For a company that makes 150 million dollars a year on us just on this game I think we customers deserve better.
I spent 45 minutes explaining issues only to receive an email about something that wasn't even my complaint and a closed case. This happened more than once so I gave up on their customer service it's a huge joke of untrained non gamers who have 3 months of English training.
For a company that makes 150 million dollars a year on us just on this game I think we customers deserve better.
