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gzhn3nfb06bb's avatar
gzhn3nfb06bb
2 years ago
Solved

STILL HAVING AGE ISSUE AND EA ACCOUNT LINKING CONCERN

It's been a month since I was promised that someone will get back on me to fix my age issue and account linking concern. NOBODY helped me. This leaves me thinking you guys don't care about your players 

  • EA_Lanna's avatar
    EA_Lanna
    2 years ago

    Hi @gzhn3nfb06bb, 

    If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

    If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. Follow these steps to learn how and have your User ID noted down in case they need it to locate the account. They will need to verify you are the age you're claiming to be before they can make changes to the Date of Birth registered on your accounts so be prepared to provide proof of age. 

    Thanks, 

    - EA_Lanna

10 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @gzhn3nfb06bb, 

    If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat. 

    If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. Follow these steps to learn how and have your User ID noted down in case they need it to locate the account. They will need to verify you are the age you're claiming to be before they can make changes to the Date of Birth registered on your accounts so be prepared to provide proof of age. 

    Thanks, 

    - EA_Lanna

  • gzhn3nfb06bb's avatar
    gzhn3nfb06bb
    2 years ago

    I appreciate you sharing this but I already did those to 5 support and none can resolve it. I already provided them my national id and passport but they can't do it as they say my username was not different from the ids I provided. I already told them that the username I have was the default name I was given

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @gzhn3nfb06bb,

    I'm not sure I understand. When you say username, do you mean your username in the SWGOH game, your EA account username, or the name you entered in the first and second name on your EA account?

    And they said your username was NOT different?
  • gzhn3nfb06bb's avatar
    gzhn3nfb06bb
    2 years ago

    They say that my username on my SWGOH account is different from the actual name that I have from the ids I gave them. Hence, they cannot change the age ingame so that I can connect my EA account to SWGOH.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @gzhn3nfb06bb, 

    Ok, you may not have given them the correct EA account information. 

    It may help to :

    From there:

    • Gather your SWGOH Player ID + Ally Code
    • Attach a valid ID for Proof of Age to your case before submitting it. Follow these steps to include it with your case; How to attach a file to your EA Help case. There'll be set criteria as to what's accepted to prove one's age (no cropped images or doctored photos for example), but the support team can shed more light on that if needed.

    - EA_Lanna

  • gzhn3nfb06bb's avatar
    gzhn3nfb06bb
    2 years ago

    There, I already attached my EA account information and SWGOH ally code and id. 

    (CM: Edited to remove images to protect information)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @gzhn3nfb06bb, 

    Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:

    Just a heads up, I've had to edit your post to remove the images. Answers HQ is a public forum, viewable to anyone with internet access. It's best to protect your account information (and any other personal/identifiable information) while online. Share that information with the support team directly and they'll do their best to help from there. 

    - EA_Lanna

  • gzhn3nfb06bb's avatar
    gzhn3nfb06bb
    2 years ago

    No. I've had enough with the people out there. I'm not gonna go through the same process again. Thank you for suggesting though. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago
    It sounds like it's been a frustrating time of it with the support team...Sorry about that @gzhn3nfb06bb. Maybe you're right, a bit of time away from that might do some good. Hopefully, you can give it a go again after so this can get sorted for you. When you're ready, do get in touch with the support team again.

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