Forum Discussion

ragnardinho's avatar
ragnardinho
2 years ago

Support Help request.

I’m having some issues with my account where I seem to have lost about 600 or so crystals this morning. Ally code 676-215-468

I’d been saving up for a few weeks to finally get 1K and now I’m down to the mid 400s and am not sure what happened. Any help would be appreciated to see if there is something I did wrong. Just confused what happened.

I’d just like some help for the principle of it to figure out what happened. I can buy crystals obviously but the ones I earned from climbing fleet were important. Any help appreciated. I tried the help bot in app and it did not help at all.
  • ragnardinho's avatar
    ragnardinho
    2 years ago
    I’m having some issues with my account where I seem to have lost about 600 or so crystals this morning. Ally code 676-215-468

    I’d been saving up for a few weeks to finally get 1K and now I’m down to the mid 400s and am not sure what happened. Any help would be appreciated to see if there is something I did wrong. Just confused what happened.
  • ragnardinho's avatar
    ragnardinho
    2 years ago
    I’d just like some help for the principle of it. I can buy crystals obviously but the ones I earned from climbing fleet were important. Any help appreciated. I tried the help bot in app and it did not help at all.
  • Kluge1971's avatar
    Kluge1971
    New Spectator
    2 years ago
    You probably purchased something for crystals when you thought you were spending credits.
  • prettyfly4quigu's avatar
    prettyfly4quigu
    2 years ago
    Answer provided in your other thread:

    "DarjeloSalas;c-2439644" wrote:
    The most likely cause of this - by far - is you accidentally spending them.

    EA Help is the only place this can be rectified, the forums will not help. But I would get used to the idea that the crystals are gone.
  • KDC99-X's avatar
    KDC99-X
    New Rookie
    2 years ago
    Darjelo is correct. It’s easy to accidentally double tap the purchase/confirmation pop up, I’ve done it before. The in game help is the only place you can turn to. They might give you a one time consideration of some resources if you explain the situation but you won’t get your full crystals back.
  • ragnardinho's avatar
    ragnardinho
    2 years ago
    Thank you both for the answers. Now I’m super curious what I bought. I am wondering if I can at least figure out where it went or if it is truly down the drain on a refresh button. Yikes.
  • ragnardinho's avatar
    ragnardinho
    2 years ago
    "Captain_Drogan;c-2439649" wrote:
    "Neros;c-2439648" wrote:
    Thank you both for the answers. Now I’m super curious what I bought. I am wondering if I can at least figure out where it went or if it is truly down the drain on a refresh button. Yikes.


    Check "Featured Shipments", it's usually the source of the problem.


    Yeah if that was the case then it had cycled since I noticed so I just totally missed it if that happened. :(

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