I really wasn't expecting any compensation having to do with the freeze issue, so I was very pleasantly surprised to see Meathead's post just now. Thank you! I posted multiple complaints about the freezing problem, and wanted to acknowledge that it was looked into and (seemingly) fixed. I thought the survey was a good idea. I'm sure there will be players who complain now about the extra compensation to survey takers. To them I say- you should have taken a minute of your time to try and help fix the issue if you were experiencing it. And if you didn't experience any issues, you still get rewards! Its a win-win for everyone

Thank you not only for the compensation but for fixing this issue. I remain unhappy about how long it took, but I haven't had a freeze in probably 2 weeks, and that's what counts. Thank you. @CG_Tusken_Meathead

I am very skeptical of the "sent in a support ticket" part of the rewards. I sent one in via the in-game help and basically got ignored. This was early in the game freeze issue. A reasonable person would expect to get the "support ticket compensation". But i doubt it because i opened it before CG admitted there was an issue. So i frankly take issue with the 2 different reward tiers. Everyone suffered. But CG's lack of support failed most of the users. Give everyone the same rewards.

I answered my own ticket to confirm announcement to ea support.They say I still have to fill the survey.So, I report, I get out game ruined for 2 months, I recieve warnings because complainings... And I still have to fill a survey? What the hell is this?

When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)

Thank you CG for the freeze issue compensation!

HaywoodJBLWM
New Spectator
2 years ago
Thank you not only for the compensation but for fixing this issue. I remain unhappy about how long it took, but I haven't had a freeze in probably 2 weeks, and that's what counts. Thank you. @CG_Tusken_Meathead
aviv_hass
New Spectator
2 years ago
psubsee2002
2 years ago
I am very skeptical of the "sent in a support ticket" part of the rewards.

I sent one in via the in-game help and basically got ignored. This was early in the game freeze issue.

A reasonable person would expect to get the "support ticket compensation". But i doubt it because i opened it before CG admitted there was an issue. So i frankly take issue with the 2 different reward tiers. Everyone suffered. But CG's lack of support failed most of the users. Give everyone the same rewards.
XxLordImperorxX
New Spectator
2 years ago
I answered my own ticket to confirm announcement to ea support.
They say I still have to fill the survey.

So, I report, I get out game ruined for 2 months, I recieve warnings because complainings... And I still have to fill a survey? What the hell is this?
St4rlace
2 years ago
When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?

I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)
DrStewartH
New Spectator
2 years ago

"Lumiya;c-2391500" wrote:
When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?

I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)

Well said. The additional level of compensation for giving information to help solve the issue also says "thanks for being part of the solution even if you're not part of the problem." Hard to find fault with that imo.
genghisx
Seasoned Rookie
2 years ago
Lol at all the people who do nothing but post on the forum all day complaining that they shouldn't have been expected to fill out a five minute survey.
cirby34
2 years ago
"DarjeloSalas;c-2391541" wrote:
"StewartH;c-2391512" wrote:

"Lumiya;c-2391500" wrote:
When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?

I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)

Well said. The additional level of compensation for giving information to help solve the issue also says "thanks for being part of the solution even if you're not part of the problem." Hard to find fault with that imo.

Easy if you’re a serial forum whiner!

I can never tell which is worse: the serial forum whiners, or the serial forum defenders that feel obligated to defend CG and chastise people for sharing opinions contrary to their own.

Both groups are part of the problem. No one’s opinion is better than anyone else’s. People are allowed to come here to vent without being attacked by CG sycophants.

Always remember: arguing on the internet is about as effective as yelling at the ocean. If you want to be a real change agent, find common ground and discuss a solution, don’t just argue over a problem.
cirby34
2 years ago
"DarjeloSalas;c-2391544" wrote:
"TheDude420;c-2391542" wrote:
"DarjeloSalas;c-2391541" wrote:
"StewartH;c-2391512" wrote:

"Lumiya;c-2391500" wrote:
When I just saw the announcement I also wanted to create a thank you post, but you were already faster @CrispyFett ?

I am glad CG decided to do this, and it's not even because I get something. The reason why I am glad is because of what stands behind it. It shows that eventhough things don't always go smoothly, the players are important to CG. In my eyes, that is worth a lot. So here is my big THANK YOU! ? (big, not shouting ?)

Well said. The additional level of compensation for giving information to help solve the issue also says "thanks for being part of the solution even if you're not part of the problem." Hard to find fault with that imo.

Easy if you’re a serial forum whiner!

I can never tell which is worse: the serial forum whiners, or the serial forum defenders that feel obligated to defend CG and chastise people for sharing opinions contrary to their own.

Both groups are part of the problem. No one’s opinion is better than anyone else’s. People are allowed to come here to vent without being attacked by CG sycophants.

Always remember: arguing on the internet is about as effective as yelling at the ocean. If you want to be a real change agent, find common ground and discuss a solution, don’t just argue over a problem.

I’ll add another group into the mix - those that label anyone who questions a whiner as a CG defender / sycophant. Questioning the incoherent stance of a whiner is absolutely not equivalent to defending CG.

If someone angrily announced they had no intention of completing the survey is now angrily complaining that they won’t get the second batch of compensation, it is totally appropriate that someone points out their folly. But that is not defending CG.

If people want to come here to vent, they can expect their argument to be scrutinised. It’s a public forum.

If people want to come on here and vent and garner nothing but sympathy and agreement - they’d be as well yelling into the ocean.

Edit: phat-phingered typing

I support your right to feel this way. If only you would take the same, mature approach with others you may disagree with.
cirby34
2 years ago
Also, it’s worth adding that I’m incredibly grateful for the compensation due to this error. Everyone should be. But I understand the frustration of people who may have lost more than they were reimbursed.

We should all have a little more empathy and love for our fellow human beings and be less quick to judge.