"To assist you better, I ask you to create an in-game ticket" - Why/How

"Godrah;c-2123845" wrote:
I gave up on their support. I’ve put in a few tickets of the years and they seemed clueless. A couple issues got resolved but the other ones did not. I would submit the incident with all the info needed and they reply back asking for the info I had already given them. The last one I did had to give the the same Info 4 times. They’re ridiculous

They tell me that my issue is not an issue because something happened but the game is working as intended...

There is no other route for support if they want you to follow that route of logging.

"Kyno;c-2123832" wrote:
I honestly cant say if I have removed any posts in this thread for violations of the Forum Guidelines, but anything is possible

seems there is plenty missing, surely they aren't all naughty.