Forum Discussion

6 years ago

"To assist you better, I ask you to create an in-game ticket" - Why/How

I currently have three tickets open with EA Support. Every one of them I have created using the: Settings > Help > > Raise case Then nothing seems to happen for a while and you get an email bac...

BobcatSkywalker

6 years ago

"Thank you very much for contacting EA Help my name is ****, To assist you better, I ask you to create an in-game ticket:"

This is maybe the twelfth reply I have had on one of my cases, yet they come back with this. Can someone please help me as your support infrastructure seems to be distinctly lacking."

Sounds like a customer service bot makimg an auto response. Gonna be hard to ration with a bot.