So maybe I am wrong about this so forgive me if I am. But I have found that when dealing with clients - even ones that appearred uneducated - its almost always better to be straightforward with them when something bad has happened instead of some mealy-mouthed explanation. They ALWAYS know when you are mush-mounting something and either get mad right there, or dont trust you again ever.
"So Mr. Ugnat, Im making a change to my plan. Yes, it will delay things and make it more expensive, but I have leared the plan was not as good as I thought, so we are going a different direction that will cause Change X" They may not like it, but they always understand and agree to the new plan if its directly explained to them. And if you don't - well most people can smell BS.
So just something as direct as "We are changing Finns zeta because it was too powerful for a B class character and when you can get him in the game. He was too successful in arena for too long against better teams, etc." Whatever.
Now I realize this is the internet and the bile and putrecent posts would still appear, but I would bet in lesser numbers.
All I know the explanation of "We are changing him because he can solo a phase of the raid" is no good when another character can too and it just kinda stinks like BS, which is why people have got a little ornery.
Just my opinion.
